Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer orders and inquiries while ensuring top-notch service.
- Company: Drive DeVilbiss, a leading manufacturer of innovative medical products.
- Benefits: Generous annual leave, pension scheme, employee assistance programme, and staff discounts.
- Why this job: Join a proud team making a real difference in healthcare solutions.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Drive DeVilbiss has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world.
What you'll be doing:
- Accurate order processing and order management in a timely and detailed manner
- Handling telephone and email enquiries within agreed SLAs
- Processing customer complaints, ensuring the best outcome for the customer and the company
- Liaising with and supporting our team of nationwide Business Development Managers
- Management and organisation of your own, and shared sales inboxes
- Efficient, timely & detailed correspondence with external & internal customers
- Generating quotes and producing reports as and when required
What we're looking for:
- Previous customer service experience and excellent attention to detail is a must
- Ability to persuade, influence and negotiate effectively at all levels, both in and outside of the organisation
- Ability to work independently and as part of a team
- Excellent communication skills both verbal and written
- Ability to build strong working relationships both in and outside the organisation
- Computer literate/keyboard skills
- Previous knowledge of a CRM system preferred but training will be provided for the right candidate
- A determined, self-motivated team player who works calmly under pressure
Our Customer Experience Principles
- Being easily accessible and ready to help
- Caring, listening, and responding in a timely manner
- Honouring our commitments
- Being knowledgeable, honest and a trusted partner
- Admitting when we have made a mistake, apologising and fixing it
- Giving the level of service we would expect to receive ourselves.
Why You'll Love Working With Us
We are not sharing the salary just yet, but it's competitive and worth talking about. What really makes us stand out is how proud our team is of the work they do. We make sure that dedication is recognised not just with pay, but with great benefits and support.
Here's what you can look forward to, beyond the salary:
- Generous Annual Leave 26 days to start, rising to 28 with service, plus your birthday off every year! You can also buy, sell, or carry over leave to suit your lifestyle.
- Pension Scheme Helping you plan for a secure future.
- Employee Assistance Programme Free, confidential support for your mental, emotional, and financial well-being.
- Bike2Work Scheme Save money and stay healthy with tax-efficient bike purchases.
- Free Onsite Parking No stress, no extra cost.
- Long Service Recognition We celebrate your loyalty and contributions.
- Staff Discount Enjoy great savings on our products.
- Perkbox Access Unlock a world of perks, discounts, and rewards to make life a little sweeter. *Eligibility for some benefits depends on length of service
Equal Opportunities Statement:
At Drive DeVilbiss, we are proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, and we ensure that no individual is treated less favourably on the grounds of race, colour, nationality, ethnic or national origin, sex, marital or civil partnership status, religion or belief, age, sexual orientation, gender identity, or disability. We comply fully with all applicable legislation governing non-discrimination in every location where we operate. Our recruitment and selection processes are regularly reviewed to ensure fairness, consistency, and that all candidates are assessed solely on the basis of their skills, qualifications, and experience relevant to the role.
Please note: All successful applicants will be required to provide proof of their eligibility to work in the UK and supply accurate reference details covering their recent employment history. Certain roles may also be subject to an Enhanced DBS (Disclosure and Barring Service) or PVG (Protecting Vulnerable Groups) check.
Customer Solutions Advisor employer: Drive DeVillbiss Healthcare UK
Contact Detail:
Drive DeVillbiss Healthcare UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Drive DeVilbiss. Understand their products and values, especially their commitment to customer service. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Customer Solutions Advisor, you'll need to handle enquiries and complaints effectively. Try role-playing with a friend or family member to get comfortable with responding to different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your ability to care and respond in a timely manner.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Customer Solutions Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous customer service experience in your application. We want to see how you've handled enquiries and complaints, so share specific examples that demonstrate your ability to provide excellent service.
Be Detail-Oriented: Attention to detail is key for this role! When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their submissions are polished and professional.
Communicate Clearly: Since communication is a big part of the job, make sure your written application reflects your ability to convey information clearly and effectively. Use straightforward language and structure your thoughts logically.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Drive DeVillbiss Healthcare UK
✨Know the Company Inside Out
Before your interview, take some time to research Drive DeVilbiss. Understand their product portfolio and the markets they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since the role is all about customer solutions, prepare examples from your past experiences where you successfully handled customer inquiries or complaints. Highlight your attention to detail and how you ensured a positive outcome for both the customer and the company.
✨Practice Effective Communication
As communication is key in this role, practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend or family member to get comfortable with discussing your experiences and skills.
✨Demonstrate Team Spirit
Drive DeVilbiss values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you supported your team or contributed to a group project, showcasing your ability to work well under pressure.
