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For Companies At a Glance
- Tasks: Manage contracts and ensure customer satisfaction while driving revenue growth.
- Company: Drive DeVilbiss, a leading manufacturer of innovative healthcare solutions.
- Benefits: Generous annual leave, pension scheme, employee assistance programme, and staff discounts.
- Why this job: Join a passionate team making a real impact in healthcare across the UK.
- Qualifications: Experience in contract management is a plus; strong communication and organisation skills are essential.
- Other info: Enjoy a supportive work environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Who We Are at Drive DeVilbiss
Drive DeVilbiss has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world.
Leading the World with Innovative Healthcare Solutions that Enhance Lives
Are you a skilled relationship builder with a passion for operational excellence and commercial success? Drive DeVilbiss Healthcare is seeking a dynamic Contracts Manager to oversee service and rental contracts, working with customers from both the acute and community sectors. In this pivotal role, you'll ensure the smooth delivery of contracts, consistently meeting KPIs and service levels while driving customer satisfaction and retention. You'll work closely with Service Centres, Customer Solutions, and key stakeholders to resolve issues proactively and lead regular review meetings that foster continuous improvement. Beyond service performance, you'll take ownership of the commercial success of your contracts, monitoring profitability, identifying growth opportunities, managing scope changes, and securing renewals. Your ability to collaborate cross-functionally will be key to achieving both contractual commitments and wider business goals. This position will play a key role in delivering high-quality healthcare solutions while shaping the future of our service contracts. Candidates should be comfortable with regular travel and overnight stays as part of their role responsibilities. This role involves travel and overnight stays across a defined territory that concentrates on locations throughout the Midlands, Yorkshire and the North East, but also covers selected areas of Wales and Scotland.
Key Responsibilities:
- Manage day-to-day contract performance and customer engagement
- Lead contract implementation, review meetings, and change control processes
- Drive revenue growth through capital and contract-based sales
- Monitor KPIs, financial outcomes, and identify improvement opportunities
- Collaborate with internal teams to ensure seamless service delivery
What We're Looking For:
- Proven experience in contract management within healthcare, service, or equipment sectors is desirable but not essential
- Strong commercial acumen and stakeholder management skills
- Excellent communication, organisation, and data analysis capabilities
- A proactive, customer-focused mindset with a drive for results
Why You'll Love Working With Us
We're not sharing the salary just yet, but it's competitive and worth talking about. What really makes us stand out is how proud our team is of the work they do. We make sure that dedication is recognised - not just with pay, but with great benefits and support. Here's what you can look forward to, beyond the salary:
- Generous Annual Leave: 26 days to start, rising to 28 with service, plus your birthday off every year! You can also buy, sell, or carry over leave to suit your lifestyle.
- Pension Scheme: Helping you plan for a secure future.
- Employee Assistance Programme: Free, confidential support for your mental, emotional, and financial well-being.
- Bike2Work Scheme: Save money and stay healthy with tax-efficient bike purchases.
- Free Onsite Parking: No stress, no extra cost.
- Long Service Recognition: We celebrate your loyalty and contributions.
- Staff Discount: Enjoy great savings on our products.
- Perkbox Access: Unlock a world of perks, discounts, and rewards to make life a little sweeter.
Equal Opportunities Statement:
At Drive DeVilbiss, we are proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, and we ensure that no individual is treated less favourably on the grounds of race, colour, nationality, ethnic or national origin, sex, marital or civil partnership status, religion or belief, age, sexual orientation, gender identity, or disability. We comply fully with all applicable legislation governing non-discrimination in every location where we operate. Our recruitment and selection processes are regularly reviewed to ensure fairness, consistency, and that all candidates are assessed solely on the basis of their skills, qualifications, and experience relevant to the role.
Please note: All successful applicants will be required to provide proof of their eligibility to work in the UK and supply accurate reference details covering their recent employment history. Certain roles may also be subject to an Enhanced DBS (Disclosure and Barring Service) or PVG (Protecting Vulnerable Groups) check.
Contracts Manager in Birmingham employer: Drive DeVillbiss Healthcare UK
Contact Detail:
Drive DeVillbiss Healthcare UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the lookout for a Contracts Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Drive DeVilbiss and their products. Understand their market and think about how your skills can help them achieve their goals. Show them you’re not just another candidate, but someone who’s genuinely interested in their mission.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience in contract management and how it relates to the healthcare industry. Highlight your commercial acumen and stakeholder management skills, as these are key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Contracts Manager in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contracts Manager role. Highlight your relevant experience in contract management and how it aligns with our mission at Drive DeVilbiss. We want to see how you can contribute to our team!
Showcase Your Skills: Don’t forget to emphasise your strong commercial acumen and stakeholder management skills. Use specific examples from your past experiences to demonstrate how you've successfully managed contracts and driven customer satisfaction. We love a good story!
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your key achievements stand out. We appreciate straightforward communication, so let your personality shine through while keeping it professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what makes Drive DeVilbiss a great place to work!
How to prepare for a job interview at Drive DeVillbiss Healthcare UK
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the types of contracts you'll be managing. Familiarise yourself with common terms and conditions in healthcare contracts, as well as any specific regulations that may apply. This will show your potential employer that you're not just interested in the role, but that you’re also knowledgeable about the industry.
✨Showcase Your Relationship-Building Skills
As a Contracts Manager, your ability to build and maintain relationships is crucial. Prepare examples from your past experiences where you've successfully managed stakeholder relationships or resolved conflicts. Highlight how these skills can contribute to customer satisfaction and retention at Drive DeVilbiss.
✨Demonstrate Your Commercial Acumen
Be ready to discuss how you've driven revenue growth in previous roles. Think of specific instances where you've identified growth opportunities or improved profitability. This will help illustrate your understanding of the commercial aspects of contract management, which is key for this position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenges. Prepare for scenarios related to contract performance, KPIs, and service delivery. Practising your responses will help you articulate your thought process clearly during the interview.