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- Tasks: Supervise service centre operations and deliver exceptional customer service.
- Company: Drive Medical, a leading manufacturer of medical products with global reach.
- Benefits: Generous annual leave, pension scheme, employee assistance programme, and staff discounts.
- Why this job: Join a supportive team and make a real difference in customer care.
- Qualifications: Experience in service management and strong communication skills.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
Drive Medical has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world. At Drive Medical we put the customer at the heart of everything we do and we take personal responsibility for exceeding our customers' expectations.
In the role of Service Centre Supervisor you will provide exceptional customer service and will play a crucial part in supporting managers to ensure the smooth running of the Service Centre and ensure all contracts are consistently managed effectively and efficiently.
- Support managers with staff absence monitoring and holiday authorisation
- Conduct probationary reviews and support performance management processes
- Manage overtime budgets and ensure policy compliance
- Handle customer problems and liaise with external contractors
- Control spares ordering, inventory management and rental asset stock takes
- Oversee vehicle inspections, maintenance and service centre maintenance and housekeeping
- Deliver staff induction, training and team meetings
- Support APR reviews and skills matrix assessments
- Financial understanding of revenue, pricing and margins
- Welsh language skills are desirable but not essential
We make sure that dedication is recognised not just with pay, but with great benefits and support:
- Generous Annual Leave: 34 days to start, rising to 36 with service, plus your birthday off every year!
- Pension Scheme: Helping you plan for a secure future.
- Employee Assistance Programme: Free, confidential support for your mental, emotional, and financial well-being.
- Bike2Work Scheme: Save money and stay healthy with tax-efficient bike purchases.
- Free Onsite Parking: No stress, no extra cost.
- Long Service Recognition: We celebrate your loyalty and contributions.
- Staff Discount: Enjoy great savings on our products.
- Perkbox Access: Unlock a world of perks, discounts, and rewards to make life a little sweeter.
*Eligibility for some benefits depends on length of service.
At Drive Medical, we are proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, and we ensure that no individual is treated less favourably on the grounds of race, colour, nationality, ethnic or national origin, sex, marital or civil partnership status, religion or belief, age, sexual orientation, gender identity, or disability.
Certain roles may also be subject to an Enhanced DBS (Disclosure and Barring Service) or PVG (Protecting Vulnerable Groups) check.
Automotive Service Supervisor employer: Drive DeVillbiss Healthcare UK
Contact Detail:
Drive DeVillbiss Healthcare UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Drive Medical. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching Drive Medical’s products and values. Show us you understand what we do and how you can contribute to our mission of exceptional customer service.
✨Tip Number 3
Practice common interview questions and have your own ready. We love candidates who ask insightful questions about the role and the company – it shows you’re genuinely interested!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and remind us why you’re the perfect fit for the Service Centre Supervisor role.
We think you need these skills to ace Automotive Service Supervisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service and management. We want to see how your skills align with the role of Service Centre Supervisor, so don’t hold back!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to manage teams and improve service delivery. Numbers and examples speak volumes, so let us know how you’ve made a difference!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you’re a great fit for the team.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Drive DeVillbiss Healthcare UK
✨Know the Company Inside Out
Before your interview, make sure you research Drive Medical thoroughly. Understand their product portfolio, customer base, and values. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Customer Service Scenarios
As a Service Centre Supervisor, you'll need to handle customer problems efficiently. Think of examples from your past experiences where you've successfully resolved issues or improved customer satisfaction. Be ready to discuss these during the interview.
✨Showcase Your Leadership Skills
You'll be supporting managers and overseeing staff, so it's crucial to demonstrate your leadership abilities. Prepare examples of how you've managed teams, conducted training, or handled performance reviews. Highlight your approach to motivating and developing staff.
✨Understand Financial Basics
Since the role involves managing budgets and understanding revenue, brush up on your financial knowledge. Be prepared to discuss how you've managed budgets in the past and your understanding of pricing and margins. This will show that you're ready to take on the financial responsibilities of the role.