Field Service Technician

Field Service Technician

Edinburgh Full-Time 30000 - 42000 £ / year (est.) No home office possible
Go Premium
Drive Devilbiss Healthcare

At a Glance

  • Tasks: Deliver and install medical equipment, perform maintenance, and provide exceptional customer service.
  • Company: Drive DeVilbiss, a leading manufacturer of innovative healthcare solutions.
  • Benefits: Generous annual leave, pension scheme, employee assistance programme, and staff discounts.
  • Why this job: Make a real difference in people's lives while working in a supportive team environment.
  • Qualifications: Full UK driving licence, communication skills, and a proactive attitude; training provided.
  • Other info: Join a diverse team committed to community support and personal growth.

The predicted salary is between 30000 - 42000 £ per year.

Field Service Technician

Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.

Who We Are at Drive DeVilbiss

Drive DeVilbiss has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world.

“Leading the World with Innovative Healthcare Solutions that Enhance Lives”

At Drive DeVilbiss, we believe in giving back to our local communities, we’re expanding our team and looking for Field Service Engineers to cover central Edinburgh. You’ll play a crucial role in helping people live at home and supporting them to lead better lives. Your work will have a direct impact on improving the quality of life for individuals in need—including supporting the NHS, hospitals and care homes to deliver essential services.

What You’ll Do:

Deliver and install medical equipment across central Edinburgh.
Perform routine maintenance and emergency repairs.
Liaise with service centres and customers to ensure smooth operations.
Service and repair Drive DeVilbiss and competitor products
Plan daily tasks for maximum efficiency
Travel and stay away from home when required
Communicate effectively with internal teams and customers
Deliver exceptional customer service
Handle equipment safely and follow health & safety protocols
Maintain van stock and complete accurate paperwork
Participate in the on-call rota
What We’re Looking For:

Training will be provided for the right candidate.

Manual handling and driving skills – full UK driving license required
Emotional resilience when working with vulnerable customers
Understanding of infection control and inventory management
Familiarity with LOLER regulations and service administration
Excellent communication and problem-solving skills.
Experience in field service or technical roles (healthcare preferred but not essential).
A proactive, can-do attitude.
Desirable (Training Provided):

PAT Testing
First Aid
Fire Warden certification
Why You\’ll Love Working With Us

We’re not sharing the salary just yet, but it’s competitive and worth talking about. What really makes us stand out is how proud our team is of the work they do. We make sure that dedication is recognised—not just with pay, but with great benefits and support.

Here’s what you can look forward to, beyond the salary:

Generous Annual Leave – 26 days to start, rising to 28 with service, plus your birthday off every year! You can also buy, sell, or carry over leave to suit your lifestyle.
Pension Scheme – Helping you plan for a secure future.
Employee Assistance Programme – Free, confidential support for your mental, emotional, and financial well-being.
Bike2Work Scheme – Save money and stay healthy with tax-efficient bike purchases.
Free Onsite Parking – No stress, no extra cost.
Long Service Recognition – We celebrate your loyalty and contributions.
Staff Discount – Enjoy great savings on our products.
Perkbox Access – Unlock a world of perks, discounts, and rewards to make life a little sweeter.
Equal Opportunities Statement:

At Drive DeVilbiss, we are proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, and we ensure that no individual is treated less favourably on the grounds of race, colour, nationality, ethnic or national origin, sex, marital or civil partnership status, religion or belief, age, sexual orientation, gender identity, or disability.

We comply fully with all applicable legislation governing non-discrimination in every location where we operate. Our recruitment and selection processes are regularly reviewed to ensure fairness, consistency, and that all candidates are assessed solely on the basis of their skills, qualifications, and experience relevant to the role.

Please note: All successful applicants will be required to provide proof of their eligibility to work in the UK and supply accurate reference details covering their recent employment history. Certain roles may also be subject to an Enhanced DBS (Disclosure and Barring Service) or PVG (Protecting Vulnerable Groups) check.

REF-(Apply online only)

Field Service Technician employer: Drive Devilbiss Healthcare

At Drive DeVilbiss, we pride ourselves on being a leading employer in the healthcare sector, offering our Field Service Technicians a rewarding opportunity to make a real difference in people's lives. With a strong commitment to employee well-being, we provide generous annual leave, a supportive work culture, and numerous growth opportunities, all while working in the vibrant city of Edinburgh. Join us and be part of a team that values dedication and offers exceptional benefits, including a pension scheme and access to exclusive discounts.
Drive Devilbiss Healthcare

Contact Detail:

Drive Devilbiss Healthcare Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Field Service Technician

Tip Number 1

Get to know the company! Before your interview, do a bit of research on Drive DeVilbiss. Understand their products and values, especially how they impact healthcare. This will help you connect your skills to their mission during the chat.

Tip Number 2

Practice makes perfect! Run through common interview questions related to field service roles. Think about how your past experiences can showcase your problem-solving skills and customer service abilities. We want you to shine!

Tip Number 3

Show your passion for helping others! Since this role directly impacts people's lives, share stories that highlight your empathy and resilience when working with vulnerable customers. It’ll show you’re the right fit for the team.

Tip Number 4

Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds as they make their decision.

We think you need these skills to ace Field Service Technician

Manual Handling Skills
Driving Skills
Emotional Resilience
Infection Control Knowledge
Inventory Management
Familiarity with LOLER Regulations
Service Administration
Excellent Communication Skills
Problem-Solving Skills
Field Service Experience
Technical Aptitude
Customer Service Skills
Proactive Attitude

Some tips for your application 🫡

Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Field Service Technician and how your skills align with the role.

Tailor Your CV: Don’t just send out the same CV to everyone! Highlight your relevant experience and skills that match the job requirements. We want to see how you can contribute to our mission of enhancing lives.

Craft a Personal Cover Letter: A cover letter is your chance to shine! Share why you're excited about this role and how you can make a difference at Drive DeVilbiss. Keep it personal and engaging—let us know who you are!

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're serious about joining our team!

How to prepare for a job interview at Drive Devilbiss Healthcare

Know Your Stuff

Before the interview, make sure you understand the role of a Field Service Technician. Familiarise yourself with medical equipment, maintenance procedures, and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the position.

Showcase Your Problem-Solving Skills

Prepare examples from your past experiences where you've successfully resolved issues, especially in technical or customer-facing roles. Highlight how you communicated effectively with customers and internal teams to ensure smooth operations, as this is crucial for the job.

Demonstrate Emotional Resilience

Working with vulnerable customers can be challenging. Be ready to discuss how you handle stressful situations and maintain professionalism. Share any relevant experiences that showcase your emotional resilience and ability to provide exceptional customer service.

Ask Insightful Questions

At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.

Field Service Technician
Drive Devilbiss Healthcare
Location: Edinburgh
Go Premium

Land your dream job quicker with Premium

You’re marked as a top applicant with our partner companies
Individual CV and cover letter feedback including tailoring to specific job roles
Be among the first applications for new jobs with our AI application
1:1 support and career advice from our career coaches
Go Premium

Money-back if you don't land a job in 6-months

>