At a Glance
- Tasks: Lead an IT team and ensure top-notch service delivery while providing hands-on support.
- Company: Drive, a forward-thinking company focused on high-quality IT services.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Dynamic role with a focus on mentorship and collaboration.
- Why this job: Make a real impact by leading a team and improving IT processes.
- Qualifications: Experience in 1st/2nd Line IT support and strong troubleshooting skills.
The predicted salary is between 33610 - 33610 £ per year.
Are you an experienced IT professional looking for your next step? Do you come from a 1st/2nd Line support background and enjoy supporting others while delivering high-quality IT services? If so, this could be the opportunity for you.
Drive is seeking an IT Support Team Leader to support the day-to-day running of our IT function, reporting to the ICT & Digital Manager. Based in Nantgarw, supporting our IT services across South Wales.
In this role, you will:
- Lead a small IT team, ensuring smooth day-to-day service delivery
- Provide guidance and support to colleagues within the team
- Remain hands-on with technical support, troubleshooting, and escalations
- Help improve IT processes and service standards
About you:
- Proven experience in a 1st/2nd Line IT support role
- Some experience supporting, mentoring, or guiding colleagues
- Strong technical troubleshooting skills across core Microsoft technologies
- A proactive, solution-focused mindset with excellent communication skills
Role details:
- 37.5 hours per week
- Salary: £33,610.75 (CEN 5)
- Closing date: 19th of June 2026
- Interview: 23rd of June 2026
This is a great opportunity to take on a varied, hands-on role in a supportive and forward-thinking environment.
IT Support Team Leader employer: Drive Charity
Drive is an excellent employer that fosters a collaborative and innovative work culture, making it an ideal place for IT professionals to thrive. With a focus on employee growth, we offer opportunities for mentorship and skill development while ensuring a supportive environment in our Nantgarw location. Join us to lead a dedicated team and contribute to enhancing IT services across South Wales, all while enjoying competitive benefits and a commitment to work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about opportunities at Drive. A friendly chat can sometimes lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and leadership experience. Think of examples where you've led a team or solved tricky IT issues. We want you to shine when it comes to showcasing your expertise!
✨Tip Number 3
Don’t forget to research Drive! Knowing their values and recent projects can help you tailor your responses during the interview. It shows you're genuinely interested and ready to contribute to their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace IT Support Team Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 1st/2nd Line support. We want to see how your skills align with the role, so don’t be shy about showcasing your technical troubleshooting abilities and any leadership experience you have.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can lead a team effectively. We love seeing a proactive mindset, so share examples of how you've improved processes in the past.
Show Off Your Communication Skills:Since this role involves guiding and supporting colleagues, make sure your application reflects your excellent communication skills. Whether it's through your CV or cover letter, let us know how you’ve successfully collaborated with others in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on joining our supportive team!
How to prepare for a job interview at Drive Charity
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around core Microsoft technologies. Be ready to discuss specific troubleshooting scenarios you've faced in your previous roles, as this will show your hands-on experience and problem-solving abilities.
✨Showcase Your Leadership Skills
Since the role involves leading a small IT team, prepare examples of how you've supported or mentored colleagues in the past. Highlight any experiences where you improved team performance or service delivery, as this will demonstrate your capability to guide others effectively.
✨Communicate Clearly and Confidently
Excellent communication skills are key for this position. Practice explaining complex IT concepts in simple terms, as you may need to support non-technical colleagues. This will showcase your ability to connect with others and provide high-quality IT services.
✨Be Proactive About Improvement
Think about ways you've improved IT processes or service standards in your previous roles. Be prepared to discuss these ideas during the interview, as it shows you're not just reactive but also proactive in enhancing the IT function.
