At a Glance
- Tasks: Lead a team to deliver top-notch IT support and services across South Wales.
- Company: Drive Charity, dedicated to making a difference through technology.
- Benefits: Full-time hours, supportive environment, and opportunities for personal growth.
- Other info: Join a passionate team focused on delivering quality IT solutions.
- Why this job: Make an impact while mentoring others in a rewarding charity setting.
- Qualifications: Experience in 1st/2nd Line support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Drive Charity is looking for an IT Support Team Leader based in Nantgarw, Wales, to oversee the IT function and support services across South Wales. This role involves leading a small team, providing technical guidance, and ensuring high-quality IT service delivery.
The ideal candidate will have experience in 1st/2nd Line support, with strong troubleshooting skills in Microsoft technologies and a proactive, solution-focused mindset.
The position offers a full-time schedule of 37.5 hours per week.
IT Support Team Lead — Hands-On & Mentoring (Wales) employer: Drive Charity
Drive Charity is an exceptional employer that fosters a collaborative and supportive work culture, where your contributions directly impact the community. Located in Nantgarw, Wales, we offer competitive benefits, opportunities for professional growth, and a chance to lead a dedicated team in delivering high-quality IT support services. Join us to make a meaningful difference while advancing your career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Team Lead — Hands-On & Mentoring (Wales)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about opportunities at Drive Charity. A friendly chat can sometimes lead to a referral, which is always a bonus!
✨Tip Number 2
Show off your skills! When you get the chance to meet with potential employers, be ready to discuss your hands-on experience in 1st/2nd Line support. Share specific examples of how you've tackled technical challenges and led teams.
✨Tip Number 3
Prepare for the interview! Research common IT support scenarios and think about how you'd handle them. Being proactive and solution-focused is key, so come armed with ideas on improving service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Drive Charity.
We think you need these skills to ace IT Support Team Lead — Hands-On & Mentoring (Wales)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 1st/2nd Line support and any relevant Microsoft technologies. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Team Lead role. Share your passion for mentoring and leading a team, and let us know how you can drive high-quality IT service delivery.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical challenges in the past. We love a proactive, solution-focused mindset, so share those stories that demonstrate your ability to think on your feet and lead a team through tough situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at Drive Charity!
How to prepare for a job interview at Drive Charity
✨Know Your Tech Inside Out
Make sure you brush up on your 1st and 2nd line support skills, especially with Microsoft technologies. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them. This will show your technical expertise and problem-solving abilities.
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to demonstrate your ability to mentor and guide others. Prepare examples of how you've successfully led a team or supported colleagues in the past. Highlight your approach to fostering a collaborative environment and how you handle conflicts.
✨Understand the Charity's Mission
Research Drive Charity and understand their goals and values. Be prepared to discuss how your role as IT Support Team Lead can contribute to their mission. This shows that you're not just interested in the job, but also in making a positive impact.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, challenges they face, and what success looks like in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
