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For Companies At a Glance
- Tasks: Coordinate service processes and ensure customers have a great experience.
- Company: Join Drive Auto Group, a supportive and inclusive workplace.
- Benefits: Competitive pay, wellness initiatives, and exciting company events.
- Why this job: Be part of a family-like team and grow your career in the automotive industry.
- Qualifications: 1 year of experience, strong communication skills, and a positive attitude.
- Other info: Flexible shifts and opportunities for community involvement.
The predicted salary is between 28800 - 43200 £ per year.
Drive Auto Group is looking for a Service Advisor to join our mid‑level team at Midway Nissan. The Service Advisor is a key member of the Service team, responsible for coordinating the service process and ensuring a positive customer experience.
Responsibilities
- Schedule and arrange efficient and accurate diagnosis of reported problems.
- Meet & greet customers in‑person or via telephone.
- Document repair and preventative maintenance recommendations.
- Follow up with customers to ensure expectations are met or exceeded.
- Maintain documentation, including purchase orders, invoices, work orders, and reports.
- Follow all organizational safety standards.
- Adaptable to work evening and weekend shifts as needed.
- Position requires sitting for long periods of time and use of office equipment and computers.
Qualifications
- Minimum of 1 year of experience.
- Experience in the automotive industry preferred.
- Confident approach to customer interactions.
- Attention to detail and a positive attitude.
- Strong communication skills.
- Ability to work efficiently in a fast‑paced environment.
- Professional phone handling experience.
What We Offer
- Competitive compensation plans.
- Collaborative team dynamic and family‑like atmosphere.
- Supportive work environment.
- Health and wellness initiatives.
- Community involvement activities.
- Exciting company events.
- Employee purchase plans and company discounts.
Drive Auto Group is an equal‑opportunity employer committed to fostering an inclusive, equitable, and accessible workplace. If you require accommodation or support throughout the recruitment process, we will work with you to meet your needs. We encourage you to apply even if you don’t meet all qualifications. If you’re looking to further your career with a growing organization where you can use your skills and talents, we look forward to hearing from you.
SERVICE ADVISOR employer: Drive Auto Group
Contact Detail:
Drive Auto Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SERVICE ADVISOR
✨Tip Number 1
Get to know the company! Research Drive Auto Group and understand their values and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer interaction skills. As a Service Advisor, you'll be the face of the company, so role-play common scenarios with friends or family. This will boost your confidence and help you handle real-life situations smoothly.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t hesitate to apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your skills directly to us, making it easier for you to stand out.
We think you need these skills to ace SERVICE ADVISOR
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the automotive industry and showcases your customer service skills. We want to see how you can bring a confident approach to customer interactions!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Advisor role and how your attention to detail and positive attitude will benefit our team.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Whether it's through clear writing or a friendly tone, we want to see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Drive Auto Group
✨Know Your Stuff
Make sure you brush up on your automotive knowledge before the interview. Familiarise yourself with common service issues and solutions, as well as the specific services offered by Drive Auto Group. This will show that you're genuinely interested and ready to contribute.
✨Customer Service is Key
Since the role involves a lot of customer interaction, prepare examples of how you've successfully handled customer queries or complaints in the past. Highlight your communication skills and your ability to maintain a positive attitude, even in challenging situations.
✨Be Organised
As a Service Advisor, you'll need to juggle multiple tasks. Show your organisational skills during the interview by discussing how you prioritise tasks and manage your time effectively. Bring a notepad to jot down important points or questions you might have.
✨Ask Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, company culture, or specific challenges the service department faces. This demonstrates your interest in the role and helps you gauge if it's the right fit for you.
