At a Glance
- Tasks: Engage with e-commerce customers, troubleshoot issues, and ensure smooth order management.
- Company: Dynamic e-commerce company focused on exceptional customer service.
- Benefits: Competitive salary, flexible working hours, and opportunities for skill development.
- Other info: Fast-paced environment with great potential for career growth.
- Why this job: Join a vibrant team and make a real difference in customer experiences.
- Qualifications: Experience in customer service, strong communication skills, and a passion for helping others.
The predicted salary is between 23850 - 29150 £ per year.
- Requisition ID 2528 -Posted 08/17/2026 - GB Bradford
- First point of contact with specific portfolio of e-commerce customers across UK & EMEA regions
- Relationship building/daily engagement with key customers/stakeholders
- Proactive trouble shooting/root cause analysis in Tec Com (electronic ordering platform) and SAP system to identify underlying issues quickly and efficiently
- Close collaboration and daily networking with Team Leader, Sales Managers and key stakeholders involved in E-business growth and development.
- Promote an exceptional level of Customer Experience, adhering to all required service levels and SLAs.
- Handle all customer inquiries with professionalism and efficiency (via email, phone call or in meetings).
- Provide quality, proactive support to both internal and external stakeholders across the wider business.
Day to day CS responsibilities
- Full ownership of end-to-end order to shipment process for a specific portfolio of customers
- Daily checks & close follow up on customer orders/deliveries – immediately identifying/escalating issues or blocking points
- Deep dive/root cause analysis to identify (often complex) issues in Tec Com & SAP, providing clear feedback to direct manager and escalating in a timely manner as required.
- Close collaboration & clear communication with Team Leader and key stakeholders involved in e-business development.
- Daily contact/liaison with DCs and carriers regarding delivery releases, booking slots, communication of system issues etc.
- Daily log-in & adherence to cloud-based, interactive telephony system (Fuze)
- Process customer pricing approval requests (PAR) and action/follow up within appropriate departments as required
- Set up/process new customer accounts (or implement changes to existing accounts) and business approval forms in conjunction with Master Data team
- Follow up on all customer inquiries, requests and provide reports/feedback in a timely manner
- Update and maintain all customer records in conjunction with Master Data
- Support in processing customer invoicing & resolution of queries as appropriate
- Review and update packing/shipping instructions
- Maximize shipments and improve availability where possible
- Proactive resolution of CS/delivery/billing complaints through liaison with appropriate depts. and follow up (escalation to Team Leader where necessary)
- Follow-up proactively with material availability and delivery issues, ensuring high level of customer focus
- Interface with credit department and all other cross functional departments
- Follow all procedures according to corporate guidelines (in a timely manner)
- Provide documents whenever necessary/as required for audit purposes
- All other ad hoc queries, this job spec is not exhaustive
Requirements
- Previous experience in a customer service/admin environment (preferably e-commerce/e-business) (essential);
- High level of written and spoken English (essential);
- Trouble shooting/analytical skills (essential);
- Exceptional communication skills (essential);
- Good working knowledge of MS Office (essential);
- ERP knowledge and experience (essential);
- Proactive approach & ability to work independently (essential);
- Genuine passion for Customer Service (essential);
- The ability to be able to liaise confidently with customers and several internal stakeholders (essential);
- Willingness to participate in ongoing training and development of skills and service in line with ever changing business requirements (essential);
- Automotive industry experience (advantageous);
- #J-18808-Ljbffr
Representative Customer Service / Order Management Specialist (e-commerce) in Bradford employer: DRiV
At DRiV, we pride ourselves on fostering a dynamic work environment in Bradford that prioritises operational excellence and customer satisfaction. As a Regional Customer Services Team Lead, you will benefit from our commitment to employee growth through continuous training and development opportunities, while enjoying a collaborative culture that values your leadership skills and expertise. Join us to make a meaningful impact in a supportive team dedicated to delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Representative Customer Service / Order Management Specialist (e-commerce) in Bradford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DRiV. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DRiV before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Representative Customer Service / Order Management Specialist (e-commerce) in Bradford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DRiV:Your cover letter is your chance to shine! Tell us why you want to work at DRiV specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DRiV!
How to prepare for a job interview at DRiV
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
