At a Glance
- Tasks: Be the go-to person for e-commerce customers, handling orders and resolving issues.
- Company: Join DRiV, a dynamic company focused on customer success across the UK and EMEA.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for growth.
- Other info: Join a supportive team in a fast-paced environment with plenty of learning opportunities.
- Why this job: Make a real difference by helping customers and improving their experience.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 31500 - 38500 £ per year.
DRi V is seeking a proactive Customer Service lead for a portfolio of e-commerce customers across the UK and EMEA.
You will be the first point of contact, build relationships with stakeholders, and troubleshoot issues in Tec Com and SAP to resolve underlying problems quickly.
Daily duties include end-to-end order handling, coordinating with carriers, updating records, processing pricing approvals, and providing insightful feedback to support teams.
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E-commerce Customer Success & Order Specialist in Bradford employer: DRiV
At DRiV, we pride ourselves on fostering a dynamic work environment in Bradford that prioritises operational excellence and customer satisfaction. As a Regional Customer Services Team Lead, you will benefit from our commitment to employee growth through continuous training and development opportunities, while enjoying a collaborative culture that values your leadership skills and expertise. Join us to make a meaningful impact in a supportive team dedicated to delivering exceptional service.
