At a Glance
- Tasks: Manage the entire order-to-shipment process for e-commerce customers.
- Company: Join DRiV, a leading company in customer service excellence.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic team environment with a focus on customer satisfaction.
- Why this job: Be the voice of our customers and make their shopping experience amazing.
- Qualifications: Strong English skills and experience with ERP systems required.
The predicted salary is between 27000 - 33000 £ per year.
DRi V in Bradford, United Kingdom, is seeking a customer service professional to own the end-to-end order-to-shipment process for a portfolio of ecommerce customers across UK & EMEA.
You will troubleshoot issues in Tec Com and SAP, liaise with Team Leader, Sales Managers and other stakeholders, and ensure high levels of customer service and timely communication.
The role requires strong English communication, ERP experience, and a proactive, independent approach.
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E‑commerce Customer Experience Specialist in Bradford employer: DRiV
At DRiV, we pride ourselves on fostering a dynamic work environment in Bradford that prioritises operational excellence and customer satisfaction. As a Regional Customer Services Team Lead, you will benefit from our commitment to employee growth through continuous training and development opportunities, while enjoying a collaborative culture that values your leadership skills and expertise. Join us to make a meaningful impact in a supportive team dedicated to delivering exceptional service.
