At a Glance
- Tasks: Lead a dynamic customer service team and build strong relationships across networks.
- Company: Join DRiV, a global leader in the vehicle industry with 31 trusted brands.
- Benefits: Enjoy a hybrid work model, competitive salary, and ongoing training opportunities.
- Other info: Opportunity for European travel and excellent career growth in a fast-paced environment.
- Why this job: Make a real impact in customer service while driving progress in the automotive sector.
- Qualifications: Experience in a senior role, passion for customer service, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Company description DRiV is built to make bold moves driving 31 trusted brands, including 14 brands 100 years or older, into the future. Our driving force is our people. We are a global team of more than 9,000 employees across over 50 locations, united by our passion for driving progress. Diverse teams, cutting-edge challenges, and a chance to make a real impact. Come join us and discover what it means to be a part of the future of the vehicle industry.
Job description:
- Build strong professional relationships across all internal and external networks (including local and regional CS teams, customers, and all relevant business functions).
- Provide key operational support to Senior CS manager to ensure successful & timely delivery of local and regional CS projects.
- Deliver first class customer support and assistance, ensuring first class service, acting as a role model for direct reports.
- Close liaison with transporters and external stakeholders, including close follow up on any issues affecting customer delivery and OTIF (on time in full).
- Support in the set up/processing of new customer accounts (or implement changes to existing accounts) and business approval forms.
- Support in the updating and maintenance of customer master data records.
- Closely monitor sales, order processing and end-to-end OTS (order to shipment) process across areas of responsibility.
- Promote & support in the adoption of electronic ordering (Teccom, EDI), automation and standardization across CS processes and procedures.
- Drive efficiency and productivity: maximising sales output, reducing past due with stock on hand & increasing velocity in the order to shipment process.
- Proactive resolution of customer complaints through liaison with appropriate departments and follow up (following appropriate escalation process).
- Follow-up proactively with material and delivery issues, ensuring high level of customer focus.
- Interface with credit and finance department (and all other departments) in a timely manner to address & resolve potential delivery blocks.
- Initial point of contact for local and regional escalations and complaints.
Required profile:
- Previous Team Leader or senior role experience (or minimum 5 years in a fast-paced customer-facing role) (essential).
- Proven track record of managing a busy complex workload (essential).
- Willingness to undertake European travel when required (essential).
- SAP knowledge and experience (essential).
- Genuine passion for customer service and customer-centric attitude (essential).
- Willingness to participate in ongoing training and development of skills and service in line with ever changing business requirements (essential).
- High level of written and spoken English (essential).
- Good working knowledge of MS Office (essential).
- Excellent communication skills (essential).
- People skills (essential).
- The ability to work under pressure & liaise confidently across all levels within the business (essential).
- Professionalism, tact, and diplomacy (essential).
- Minimum/Essential: A level or equivalent (GCSE English and Maths A-C grade essential).
- Automotive industry experience in an international role (advantageous).
What we offer: Hybrid work model.
Locations
Customer Services Team Leader in Bradford, Yorkshire employer: DRiV
At DRiV, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. Our hybrid work model allows for flexibility while our commitment to employee development ensures that you can grow your career within the automotive industry. Join us in a culture that values diversity, encourages bold ideas, and empowers you to make a meaningful impact across our global network.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Team Leader in Bradford, Yorkshire
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DRiV. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DRiV before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Team Leader in Bradford, Yorkshire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DRiV:Your cover letter is your chance to shine! Tell us why you want to work at DRiV specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DRiV!
How to prepare for a job interview at DRiV
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
