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- Tasks: Deliver top-notch customer service and manage the order to shipment process.
- Company: Join a dynamic team in a leading customer service environment.
- Benefits: Competitive pay, ongoing training, and opportunities for personal growth.
- Other info: Exciting career path with a focus on teamwork and collaboration.
- Why this job: Be the voice of the company and make a real difference for customers.
- Qualifications: GCSEs in Maths and English, plus customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
Role Purpose: To provide exceptional customer service and quality sales support to the UK & Nordics customer base and all wider business functions, supporting the CS Team Leader in the efficient management of all daily operations within the Customer Services department.
Key Role Overview:
- End-to-end management of the entire order to shipment process, including customer order and delivery follow-up and all relevant administration.
- Engage with customers to provide a positive, quality Sales experience in all circumstances.
- Closely collaborate with Sales department and across all business functions both locally and centrally.
- Promote a high level of customer satisfaction and quality of service.
- Provide quality and proactive support to both internal and external customers.
Responsibilities:
- End-to-end management of the OTS (order to shipment) process.
- Daily contact/liaison with customers and sales team.
- Daily contact/liaison with traffic department and carriers, closely following up issues affecting customer delivery.
- Ensure daily log-in & consistent availability on cloud-based, interactive telephony system (Fuze).
- Process customer pricing approval requests (PAR) and action/follow up within appropriate departments.
- Set up/process new customer accounts (or implement changes to existing accounts) and business approval forms in conjunction with Master Data team.
- Provide customer and internal reports as and when required.
- Update and maintain all customer records in conjunction with Master Data.
- Promote & follow-up electronic ordering (Teccom/EDI).
- Support in processing customer invoicing & resolution of queries as appropriate.
- Review and update packing/shipping instructions.
- Maximize shipments and improve availability where possible.
- Proactive resolution of CS/delivery/billing complaints through liaison with appropriate departments and follow up (escalation to Team Leader where necessary).
- Follow-up proactively with material and delivery issues, ensuring high level of customer focus.
- Interface with credit department and all other departments.
- Meet forecast pressure.
- Initial point of contact for all first-level customer complaints and queries.
- Follow all procedures according to corporate guidelines (in a timely manner).
- Provide documents whenever necessary/as required for audit purposes.
- Work closely with the DC and manage stock levels and delivery dates.
Requirements:
- Minimum/Essential: GCSE or equivalent in maths and English grade C and above.
- Previous experience in a customer service/admin environment (essential).
- High level of written and spoken English (essential).
- Good working knowledge of MS Office (essential).
- Willingness to participate in ongoing training and development of skills and service in line with ever changing business requirements (essential).
- Genuine passion for Customer Service.
- The ability to be able to liaise confidently with customers and internal stakeholders (Internal: all departments / External: customers, agents, forwarders, and others when required).
- SAP knowledge and experience (highly desirable).
- Automotive industry experience (advantageous).
Representative Customer Services in Bradford employer: DRiV Incorporated
Contact Detail:
DRiV Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Representative Customer Services in Bradford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your interest in the role.
We think you need these skills to ace Representative Customer Services in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the role of Representative Customer Services. Highlight any previous customer service experience and your ability to manage processes like order to shipment.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for customer service. Share specific examples of how you've provided exceptional support in the past, and explain why you want to join our team at StudySmarter.
Showcase Your Communication Skills: Since this role involves daily contact with customers and various departments, emphasise your written and spoken English skills. Make sure your application is clear, concise, and free of errors to demonstrate your attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you’ll have access to all the latest updates about the role and our company.
How to prepare for a job interview at DRiV Incorporated
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss how you can provide exceptional support. Think about specific examples from your past experiences where you turned a negative situation into a positive one.
✨Familiarise Yourself with the Order to Shipment Process
Since this role involves managing the entire order to shipment process, it’s crucial to understand how it works. Be prepared to explain how you would handle various scenarios, such as delays or customer complaints, to show your problem-solving skills.
✨Show Off Your Communication Skills
This position requires daily contact with customers and various departments. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer about their communication processes.
✨Demonstrate Your Team Spirit
Collaboration is key in this role, so think of examples where you worked effectively within a team. Highlight your ability to liaise with different departments and how you can contribute to a positive team environment.