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For Companies At a Glance
- Tasks: Lead and enhance HR service delivery across EMEA, ensuring top-notch employee experiences.
- Company: Join Driscoll’s, a global leader in fresh produce, committed to quality and innovation.
- Benefits: Enjoy flexible working options, professional development opportunities, and a vibrant company culture.
- Why this job: Make a real impact on employee satisfaction while collaborating with diverse teams across the globe.
- Qualifications: Proven leadership skills, HR technology knowledge, and a Bachelor's degree are essential.
- Other info: Bilingual candidates in English and Dutch or Spanish are preferred; travel up to 30% required.
The predicted salary is between 43200 - 72000 £ per year.
About the Opportunity
This strategic leadership role holds global significance, managing and improving the EMEA HR service delivery function. It involves collaboration with HR leaders to ensure high-quality services, enhance employee-facing services, and coordinate HR programs across EMEA, aligning with Driscoll’s HR operating model. The role requires leveraging HR technology like Workday to ensure full employee lifecycle processing and compliance. Reporting to the Vice President of Global People Services and partnering with HR stakeholders, the role focuses on developing standard operating procedures and adhering to SLAs to meet HR service needs efficiently, aligned with company mission and values.
Responsibilities
- Manage HR Employee Experience & Functional Tier 2 Specialist teams, overseeing workflows, duties, and issue resolution.
- Maintain and update Tier 1 & Tier 2 supporting documents for accuracy.
- Lead, develop, and motivate the HR Employee Experience team through coaching and accountability.
- Oversee audits, define performance metrics, monitor productivity, and report progress.
- Collaborate with HR teams to improve processes and technology documentation.
- Build partnerships with Global People Services and EMEA HR leaders, fostering cross-trained teams.
- Coordinate resources for HR programs and support business-as-usual activities.
- Drive continuous improvement and ensure service delivery meets expectations.
- Ensure compliance with laws across multiple EMEA countries.
- Recommend process redesigns leveraging technology for efficiency.
- Support projects within HR employee experience & service delivery.
- Maintain employee satisfaction and develop training programs.
- Travel up to 30% domestically and internationally.
Key Success Indicators:
- Customer satisfaction metrics
- Effective use of HR support tools
- Improved productivity and employee experience
- Data-driven continuous improvement
- Cost reductions while enhancing HR service quality
Candidate Profile
- Proven leadership in managing and coaching teams
- Operational excellence, KPI focus, and customer service skills
- Judgment aligned with policies and legal compliance
- Knowledge of HR technology and platforms
- Strong analytical, organizational, and communication skills
- Experience analyzing case data and trends
- Bachelor’s degree required
- Bilingual in English and Dutch or Spanish preferred
Manager, Employee Experience & HR Service Delivery employer: Driscoll's
Contact Detail:
Driscoll's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Employee Experience & HR Service Delivery
✨Tip Number 1
Familiarise yourself with HR technologies, especially Workday, as this role heavily relies on it. Understanding how to leverage such platforms can set you apart during discussions with HR leaders.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed and motivated teams in the past. Be ready to discuss specific strategies you've used to enhance employee experience.
✨Tip Number 3
Research the company’s mission and values thoroughly. Aligning your personal values with those of the company can demonstrate your commitment and fit for the role during interviews.
✨Tip Number 4
Prepare to discuss your experience with compliance across multiple countries, particularly in the EMEA region. Highlight any relevant projects or initiatives that showcase your understanding of legal requirements in HR.
We think you need these skills to ace Manager, Employee Experience & HR Service Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in HR service delivery and employee experience. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and experience in managing HR teams. Mention specific examples of how you've improved employee satisfaction or streamlined HR processes in previous roles.
Highlight Relevant Skills: Emphasise your knowledge of HR technology, particularly Workday, and your ability to analyse data for continuous improvement. Make sure to mention any bilingual skills, especially in Dutch or Spanish, as this is preferred for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in HR roles.
How to prepare for a job interview at Driscoll's
✨Showcase Your Leadership Skills
As a Manager in Employee Experience, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams, resolved conflicts, and motivated staff in previous roles. Highlight your coaching techniques and how they led to improved team performance.
✨Understand HR Technology
Familiarise yourself with HR technologies, particularly Workday, as this role requires leveraging such platforms for employee lifecycle processing. Be ready to discuss your experience with HR tech and how it can enhance service delivery and compliance across EMEA.
✨Emphasise Continuous Improvement
This position focuses on driving continuous improvement in HR services. Prepare to discuss specific instances where you've implemented process redesigns or improvements that resulted in increased efficiency or employee satisfaction. Use data to back up your claims.
✨Prepare for Compliance Questions
Given the role's requirement to ensure compliance with laws across multiple EMEA countries, be prepared to answer questions about your knowledge of HR regulations. Brush up on relevant legislation and be ready to discuss how you’ve ensured compliance in past roles.
