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For Companies At a Glance
- Tasks: Lead and enhance HR service delivery across EMEA, ensuring top-notch employee experiences.
- Company: Join Driscoll’s, a global leader in fresh produce, committed to quality and innovation.
- Benefits: Enjoy flexible working options, professional development opportunities, and a vibrant company culture.
- Why this job: Make a real impact on employee satisfaction while collaborating with diverse teams globally.
- Qualifications: Bachelor's degree required; bilingual in English and Dutch or Spanish preferred.
- Other info: Travel up to 30% for exciting international collaboration.
The predicted salary is between 43200 - 72000 £ per year.
About the Opportunity
This strategic leadership role holds global significance, managing and improving the EMEA HR service delivery function. It involves collaboration with HR leaders to ensure high-quality services, enhance employee-facing services, and coordinate HR programs across EMEA, aligning with Driscoll’s HR operating model. The role requires leveraging HR technology like Workday to ensure full employee lifecycle processing and compliance. Reporting to the Vice President of Global People Services and partnering with HR stakeholders, the role focuses on developing standard operating procedures and adhering to SLAs to meet HR service needs efficiently, aligned with company mission and values.
Responsibilities
- Manage HR Employee Experience & Functional Tier 2 Specialist teams, overseeing workflows, duties, and issue resolution.
- Maintain and update Tier 1 & Tier 2 supporting documents for accuracy.
- Lead, develop, and motivate the HR Employee Experience team through coaching and accountability.
- Oversee audits, define performance metrics, monitor productivity, and report progress.
- Collaborate with HR teams to improve processes and technology documentation.
- Build partnerships with Global People Services and EMEA HR leaders, fostering cross-trained teams.
- Coordinate resources for HR programs and support business-as-usual activities.
- Drive continuous improvement and ensure service delivery meets expectations.
- Ensure compliance with laws across multiple EMEA countries.
- Recommend process redesigns leveraging technology for efficiency.
- Support projects within HR employee experience & service delivery.
- Maintain employee satisfaction and develop training programs.
- Travel up to 30% domestically and internationally.
Key Success Indicators:
- Customer satisfaction metrics
- Effective use of HR support tools
- Improved productivity and employee experience
- Data-driven continuous improvement
- Cost reductions while enhancing HR service quality
Candidate Profile
- Proven leadership in managing and coaching teams
- Operational excellence, KPI focus, and customer service skills
- Judgment aligned with policies and legal compliance
- Knowledge of HR technology and platforms
- Strong analytical, organizational, and communication skills
- Experience analyzing case data and trends
- Bachelor’s degree required
- Bilingual in English and Dutch or Spanish preferred
Manager, Employee Experience & HR Service Delivery employer: Driscoll's
Contact Detail:
Driscoll's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Employee Experience & HR Service Delivery
✨Tip Number 1
Familiarise yourself with HR technologies, especially Workday, as this role heavily relies on it. Understanding how to leverage such platforms can set you apart during discussions with hiring managers.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you improved team performance or employee satisfaction.
✨Tip Number 3
Research Driscoll’s HR operating model and their approach to employee experience. Tailoring your insights and suggestions based on their values and mission can demonstrate your genuine interest in the company.
✨Tip Number 4
Network with current or former employees in similar roles within the EMEA region. Gaining insights from their experiences can provide you with valuable information to discuss during your interview.
We think you need these skills to ace Manager, Employee Experience & HR Service Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in HR service delivery and employee experience. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and experience in managing HR teams. Mention specific examples of how you've improved employee satisfaction or streamlined HR processes in previous roles.
Highlight Relevant Skills: Emphasise your knowledge of HR technology, particularly Workday, and your ability to analyse data for continuous improvement. Make sure to mention any bilingual skills, especially in Dutch or Spanish, as this is preferred for the role.
Showcase Your Achievements: Include quantifiable achievements in your application, such as improvements in customer satisfaction metrics or successful project completions. This will help demonstrate your impact in previous positions and align with the key success indicators outlined in the job description.
How to prepare for a job interview at Driscoll's
✨Showcase Your Leadership Skills
As a Manager in Employee Experience, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams, resolved conflicts, and motivated staff. Highlight specific instances where your leadership led to improved team performance or employee satisfaction.
✨Familiarise Yourself with HR Technology
Since the role involves leveraging HR technology like Workday, make sure you understand its functionalities. Be ready to discuss your experience with HR platforms and how you've used technology to enhance service delivery or streamline processes in previous roles.
✨Understand Compliance and Legal Requirements
Given the importance of compliance across multiple EMEA countries, brush up on relevant laws and regulations. Be prepared to discuss how you've ensured compliance in past positions and how you would approach this in the new role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle real-life HR challenges. Think about potential issues you might face in this role and how you would address them, focusing on continuous improvement and employee satisfaction.
