At a Glance
- Tasks: Support the Technical team in maintaining quality standards and customer relationships.
- Company: Join Driscoll’s, the global leader in fresh berries.
- Benefits: Collaborative environment, professional growth, and exposure to international operations.
- Other info: Ideal for those passionate about quality and data-driven problem solving.
- Why this job: Make a direct impact on product quality and customer satisfaction.
- Qualifications: Organised, detail-oriented, with experience in technical support or customer service.
The predicted salary is between 30000 - 40000 £ per year.
About the Opportunity
At Driscoll’s, we are passionate about delivering the freshest and highest-quality berries to consumers around the world. To support our continued growth, we are looking for a Customer Technical Support professional to join our Technical team in Maidstone. In this role, you will play a key part in maintaining exceptional quality standards, supporting customer relationships, and ensuring technical processes run smoothly across our business.
As Customer Technical Support, you will work closely with Technical Account Managers and the Head of Technical Account Management to provide operational, analytical, and administrative support across a broad range of technical activities. You will help ensure our customers receive outstanding service while supporting continuous improvement and technical excellence throughout the supply chain.
Responsibilities
- Provide essential support to the Technical team, helping to ensure the highest standards of product quality, customer service, and compliance.
- Work closely with Technical Account Managers, growers, and retail customers in complaint management, reporting, data analysis, retailer engagement, and continuous improvement initiatives.
- Support Technical Account Managers and the Head of Technical with day-to-day technical activities.
- Manage and maintain technical databases, approval systems, and grower approval records.
- Coordinate retailer and new variety sampling programmes while ensuring traceability and compliance.
- Investigate customer complaints, depot rejections, and quality issues, providing clear analysis and reporting.
- Produce trend analysis, performance reports, and quality insights for customers and internal stakeholders.
- Prepare weekly crop reports and collate relevant weather and production data.
- Maintain customer portals, retailer specifications, and technical documentation.
- Support retailer quality trackers, scorecards, and performance reporting.
- Take ownership of complaints data management and maintain a central reporting database.
- Identify opportunities to improve processes, reporting accuracy, and ways of working.
- Provide administrative support to the wider Technical team, including meeting coordination, reporting, and follow-up actions.
What We Offer
- The opportunity to work for the global market leader in fresh berries.
- A collaborative and supportive team environment.
- Opportunities for professional growth and development.
- Exposure to major retailers and international supply chain operations.
- The chance to make a direct impact on product quality, customer satisfaction, and business performance.
If you are passionate about quality, enjoy working with data and stakeholders, and want to be part of a business dedicated to delighting consumers, we would love to hear from you.
Candidate Profile
- An organised and proactive individual who enjoys working with data, solving problems, and collaborating with a wide range of stakeholders.
- Detail-oriented, customer-focused, and able to manage multiple priorities in a fast-paced environment.
- Experience in a technical support, quality, customer service, or similar operational role.
- Experience within fresh produce, soft fruit, food manufacturing, agriculture, or a related industry is highly desirable.
- Strong analytical skills with the ability to identify trends and provide practical recommendations.
- Excellent communication and stakeholder management skills.
- Strong organisational skills and the ability to manage multiple deadlines simultaneously.
- High attention to detail and accuracy.
- Proficiency with Microsoft Office, particularly Excel, Word, and PowerPoint.
- A continuous improvement mindset and willingness to contribute new ideas.
Customer Technical Support in Maidstone employer: Driscoll's
Driscoll's is an exceptional employer that fosters a collaborative work culture in Maidstone, where employees are encouraged to grow and develop their skills in the food safety sector. With a strong commitment to quality and customer satisfaction, team members enjoy opportunities for continuous improvement and professional development while contributing to the delivery of the finest berries in the market.
