At a Glance
- Tasks: Support the Technical team in maintaining quality standards and customer relationships.
- Company: Join Driscoll’s, the global leader in fresh berries.
- Benefits: Collaborative environment, professional growth, and exposure to international operations.
- Other info: Ideal for those passionate about quality and data-driven problem solving.
- Why this job: Make a direct impact on product quality and customer satisfaction.
- Qualifications: Organised, detail-oriented, with experience in technical support or customer service.
The predicted salary is between 30000 - 40000 £ per year.
About the Opportunity
At Driscoll’s, we are passionate about delivering the freshest and highest-quality berries to consumers around the world. To support our continued growth, we are looking for a Customer Technical Support professional to join our Technical team in Maidstone. In this role, you will play a key part in maintaining exceptional quality standards, supporting customer relationships, and ensuring technical processes run smoothly across our business.
As Customer Technical Support, you will work closely with Technical Account Managers and the Head of Technical Account Management to provide operational, analytical, and administrative support across a broad range of technical activities. You will help ensure our customers receive outstanding service while supporting continuous improvement and technical excellence throughout the supply chain.
Responsibilities
- Provide essential support to the Technical team, helping to ensure the highest standards of product quality, customer service, and compliance.
- Work closely with Technical Account Managers, growers, and retail customers in complaint management, reporting, data analysis, retailer engagement, and continuous improvement initiatives.
- Support Technical Account Managers and the Head of Technical with day-to-day technical activities.
- Manage and maintain technical databases, approval systems, and grower approval records.
- Coordinate retailer and new variety sampling programmes while ensuring traceability and compliance.
- Investigate customer complaints, depot rejections, and quality issues, providing clear analysis and reporting.
- Produce trend analysis, performance reports, and quality insights for customers and internal stakeholders.
- Prepare weekly crop reports and collate relevant weather and production data.
- Maintain customer portals, retailer specifications, and technical documentation.
- Support retailer quality trackers, scorecards, and performance reporting.
- Take ownership of complaints data management and maintain a central reporting database.
- Identify opportunities to improve processes, reporting accuracy, and ways of working.
- Provide administrative support to the wider Technical team, including meeting coordination, reporting, and follow-up actions.
What We Offer
- The opportunity to work for the global market leader in fresh berries.
- A collaborative and supportive team environment.
- Opportunities for professional growth and development.
- Exposure to major retailers and international supply chain operations.
- The chance to make a direct impact on product quality, customer satisfaction, and business performance.
If you are passionate about quality, enjoy working with data and stakeholders, and want to be part of a business dedicated to delighting consumers, we would love to hear from you.
Candidate Profile
- An organised and proactive individual who enjoys working with data, solving problems, and collaborating with a wide range of stakeholders.
- Detail-oriented, customer-focused, and able to manage multiple priorities in a fast-paced environment.
- Experience in a technical support, quality, customer service, or similar operational role.
- Experience within fresh produce, soft fruit, food manufacturing, agriculture, or a related industry is highly desirable.
- Strong analytical skills with the ability to identify trends and provide practical recommendations.
- Excellent communication and stakeholder management skills.
- Strong organisational skills and the ability to manage multiple deadlines simultaneously.
- High attention to detail and accuracy.
- Proficiency with Microsoft Office, particularly Excel, Word, and PowerPoint.
- A continuous improvement mindset and willingness to contribute new ideas.
Customer Technical Support in Maidstone employer: Driscoll's
At Driscoll’s, we pride ourselves on being a global leader in fresh berries, offering a collaborative and supportive work environment in Maidstone. As a Customer Technical Support professional, you will have the opportunity to grow your career while making a tangible impact on product quality and customer satisfaction. With a focus on continuous improvement and professional development, we empower our employees to thrive in a dynamic and fast-paced industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Technical Support in Maidstone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Driscoll's. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Driscoll's before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Technical Support in Maidstone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Driscoll's:Your cover letter is your chance to shine! Tell us why you want to work at Driscoll's specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Driscoll's!
How to prepare for a job interview at Driscoll's
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
