At a Glance
- Tasks: Manage customer orders, support sales, and improve processes in a dynamic role.
- Company: Fast-growing international drinks business with a vibrant team culture.
- Benefits: Competitive salary, hybrid working after probation, and opportunities for growth.
- Other info: Perfect for recent graduates or anyone returning to work.
- Why this job: Join a lively team where your ideas matter and make a real impact.
- Qualifications: Strong organisational skills, good communication, and a proactive attitude.
The predicted salary is between 25000 - 32000 € per year.
Drinks21 is a fast-growing international drinks business working with premium global brands across four continents. We’re looking for a proactive, organised, and enthusiastic Customer Support Executive to join our team — someone who loves variety, takes pride in getting things done, and wants to grow with a business that’s going places.
The Role
This is a brilliant all-rounder position, perfect for someone who enjoys wearing multiple hats. You’ll be a vital part of our commercial team, supporting the day-to-day running of the business across a broad range of tasks. No two days will be the same.
What You’ll Be Doing
- Managing customer orders from placement through to delivery, keeping clients informed every step of the way
- Purchase order management and liaising with suppliers
- Supporting the commercial and sales team with admin, reporting, and day-to-day coordination
- Maintaining accurate records and helping keep our systems and processes running smoothly
- Acting as a friendly, professional first point of contact for customer enquiries via phone and email
- Contributing ideas to improve how we work — we’re a small, entrepreneurial team, so your input genuinely matters
What We’re Looking For
- A can-do attitude and a genuine love of being busy and helpful
- Strong organisational skills and sharp attention to detail
- Good working knowledge of Google Workspace (Docs, Sheets, Gmail, Drive) and Microsoft Excel
- Excellent written and verbal communication
- A team player who’s also happy to take initiative independently
- Prior experience in a support, admin, or customer-facing role is a bonus — but we’re equally open to recent graduates, those completing an apprenticeship, or anyone returning to work after a career break or maternity leave
What We Offer
- A varied, lively role in a growing international drinks business
- Friendly, collaborative team culture with direct access to senior leadership
- Clear opportunity to develop your knowledge of the drinks industry
- Competitive salary
- Initial office base in Ascot, with a move to a hybrid working pattern after successful completion of probation
If you’re looking for a role where you can genuinely make yourself indispensable and grow as the business grows, we’d love to hear from you. Apply below or send your CV directly to get the conversation started.
Customer Support Executive in City of London employer: Drinks21 Ltd
Drinks21 is an exceptional employer, offering a dynamic and supportive work environment in Ascot, Berkshire. With a friendly, collaborative team culture and direct access to senior leadership, employees have the opportunity to grow their skills in the vibrant drinks industry while enjoying a competitive salary and a hybrid working model after probation. Join us to make a meaningful impact in a fast-growing international business where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive in City of London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Drinks21. Understand their products, values, and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer support roles. Think about your past experiences and how they relate to the skills they're looking for. We want you to feel confident when discussing your ability to manage orders and communicate effectively.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed multiple tasks or projects. Highlight your attention to detail and how it has helped you in previous roles. This is key for a role that requires juggling various responsibilities.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team, the role, or the company’s future. This shows your enthusiasm and helps you determine if this is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Support Executive in City of London
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for customer support shine through in your application. We want to see that you’re genuinely excited about the role and ready to contribute to our vibrant team!
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match what we’re looking for. Use keywords from the job description to show us you’re a perfect fit for the Customer Support Executive role.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the one! Share specific examples of how you’ve tackled challenges in previous roles and how you can bring that can-do attitude to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Drinks21 Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Drinks21. Understand their products, values, and what makes them unique in the drinks industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Show Off Your Organisational Skills
As a Customer Support Executive, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed various responsibilities. Highlight your attention to detail and how you keep things running smoothly.
✨Practice Your Communication Skills
Since you'll be the first point of contact for customers, it's crucial to demonstrate excellent verbal and written communication during the interview. Practice answering common interview questions clearly and confidently, and don’t forget to ask insightful questions about the role.
✨Bring Ideas to the Table
Drinks21 values input from its team members. Think of a few suggestions on how they could improve their customer support processes or enhance customer experience. This shows initiative and that you're already thinking about how to contribute to the team.
