At a Glance
- Tasks: Engage with customers and coordinate service operations for a premium automotive brand.
- Company: Join Walton Audi, a prestigious dealer group with a supportive team culture.
- Benefits: Enjoy competitive pay, exclusive vehicle perks, and increased holidays with service.
- Other info: Access 24/7 employee support and opportunities for career growth.
- Why this job: Be the face of exceptional customer service in a dynamic dealership environment.
- Qualifications: 2+ years as a Service Advisor, strong communication skills, and a clean UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
Walton Audi is looking for an experienced and customer-focused Service Advisor to join our professional aftersales team. This is an exciting opportunity to represent a prestigious premium brand and play a key role in delivering an outstanding customer experience from start to finish. As a Service Advisor, you will be the main point of contact between our customers and workshop team, ensuring all servicing and repair work is managed efficiently and communicated clearly throughout the process. You will work closely with technicians, parts departments, and aftersales colleagues to maintain the highest standards of customer care and operational excellence. From booking vehicles in to final handover, you’ll ensure every customer receives a seamless and professional experience while identifying opportunities to recommend additional products and services that genuinely benefit them.
Key Responsibilities
- Customer Engagement: Provide a warm, professional greeting and clear communication on all service or repair needs.
- Service Coordination: Collaborate with the workshop and technicians to ensure efficient completion of work, including organizing test drives as needed.
- Upselling: Offer additional products and services that benefit the customer, such as warranties and service plans.
- Administration: Create accurate job cards, maintain customer records, and prepare invoices.
- Team Collaboration: Coordinate with the parts and aftersales teams to ensure smooth operations.
- Problem Solving: Address any issues promptly, finding the best resolution for both the customer and dealership.
- Communication: Keep customers updated on service progress, costs, and timelines to ensure full transparency.
About You
We are looking for a confident and organised individual who thrives in a busy dealership environment and takes pride in delivering exceptional customer service.
Skills and Attributes
- Minimum of 2 years’ experience as a Service Advisor within the automotive industry.
- Experience with Audi, VAG brands, or premium automotive brands preferred.
- Strong understanding of vehicle servicing and repair processes.
- Excellent communication and interpersonal skills.
- Ability to explain technical information clearly to customers.
- Proven ability to upsell products and services in a customer-focused way.
- Strong organisational and administrative skills.
- Experience using dealership management systems such as Kerridge or RTC.
- Full, clean UK driving licence essential.
About the Company
Founded in 1936 by the Frost family, Drift Bridge Group is a privately owned, multi-franchise dealer group representing Audi, Honda, Volkswagen, Škoda, and Geely across Surrey and the surrounding areas. Now in its third generation of family ownership, we continue to build our reputation on outstanding customer care, professionalism, and a supportive team culture. At Walton Audi, we are proud to offer a welcoming working environment where every team member is valued and encouraged to develop their career. We are committed to creating an inclusive workplace and welcome applications from individuals of all backgrounds.
Benefits
- Employee Recruitment Referral Payments: Earn extra rewards by referring talented individuals to join our team.
- Occupational Health Services: We prioritise your health and well-being, providing services to ensure a supportive and healthy work environment.
- Bonus Plans: Unlock your potential with generous bonus plans tailored for eligible positions, rewarding your hard work and dedication.
- Exclusive Vehicle Benefits: Enjoy the opportunity to drive a new car with short-term contracts, fixed monthly payments, and zero deposits. Additionally, benefit from significant discounts on new and used cars.
- Discounted Servicing and Parts: Maintain your vehicle affordably with employee-exclusive discounts on servicing, parts, and accessories.
- Increased Holidays with Service: Celebrate your dedication with holidays that increase with each year of service.
- Birthday Off: Enjoy a special day off on your birthday, because your milestones matter to us.
- Company Pension Scheme: Secure your financial future with our robust pension plan.
- Life Assurance: Benefit from comprehensive life assurance for members enrolled in our pension scheme, ensuring financial support for your loved ones.
- Cycle to Work Scheme: Embrace a healthier lifestyle with our Cycle to Work Scheme, offering cost savings on a new bike.
- Company Discounts: Unlock special savings on a variety of products and services as a token of appreciation for being part of our team.
- Long Service Benefits: Recognise and reward your commitment to our company over the years with special perks and acknowledgments.
- 24/7 Employee Support: Access round-the-clock assistance from trained specialists, providing comprehensive support for emotional well-being, mental health, legal guidance, physical wellness, and financial advice.
If you are passionate about customer service and looking to progress your career with a premium automotive brand, we would love to hear from you. Apply today and join the team at Walton Audi.
Service Advisor (Walton Audi) in Weybridge employer: Drift Bridge Group
Walton Audi is an exceptional employer that prioritises employee well-being and professional growth within a supportive team culture. With a commitment to outstanding customer care, employees enjoy generous benefits including exclusive vehicle perks, increased holidays with service, and comprehensive health support, all while working in a welcoming environment that values every team member's contributions. Join us at Walton Audi to advance your career with a prestigious brand and be part of a family-owned legacy that has thrived since 1936.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor (Walton Audi) in Weybridge
✨Tip Number 1
Get to know the company inside out! Research Walton Audi, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to explain things clearly to customers. Try role-playing with a friend or family member to get comfortable with discussing technical info in a friendly way.
✨Tip Number 3
Show off your upselling skills! Think of ways you can genuinely help customers by recommending additional products or services. Prepare some examples of how you've done this in the past to impress during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Walton Audi team!
We think you need these skills to ace Service Advisor (Walton Audi) in Weybridge
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, especially in a busy environment like a dealership.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly related to the role of a Service Advisor.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match what we’re looking for in a Service Advisor at Walton Audi.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Drift Bridge Group
✨Know Your Stuff
Make sure you brush up on your knowledge of Audi and VAG brands, as well as general vehicle servicing processes. Being able to speak confidently about these topics will show that you're serious about the role and understand the brand's values.
✨Customer-Centric Mindset
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond for a customer, as this will demonstrate your commitment to providing a seamless experience.
✨Practice Your Communication Skills
Since clear communication is key in this role, practice explaining technical information in simple terms. You might want to role-play with a friend or family member to ensure you can convey complex ideas clearly and effectively.
✨Showcase Your Team Spirit
Be ready to discuss how you've collaborated with colleagues in previous roles. Highlighting your ability to work well with technicians and parts departments will show that you can contribute to a smooth operation at Walton Audi.
