Workshop Controller (Epsom Audi / Drift Bridge Skoda)

About the Role: As a Workshop Controller for the Audi Approved Epsom and Drift Bridge Skoda brands, you will play a pivotal role in ensuring the smooth and efficient operation of our workshop. You will oversee the daily activities, manage the allocation of work to our team of skilled technicians, and ensure that all repairs and services are completed to the highest standards. Your leadership will be crucial in maintaining our commitment to quality and customer satisfaction. This is an excellent opportunity for a motivated individual to contribute to the success of our workshop and take on a leadership role within a dynamic automotive environment.

Hours: 45 hour week Monday to Friday, with a requirement to work Saturday Mornings (5 hours) in addition, on a rota basis.

Key Responsibilities:

• Daily Operations Management: Oversee the daily operations of the workshop to ensure maximum efficiency and productivity.
• Work Allocation: Assign work to technicians based on their skill levels and current workload, ensuring optimal use of resources.
• Progress Monitoring: Track the progress of all ongoing repairs and services, ensuring that deadlines are met and any delays are promptly addressed.
• Quality Assurance: Conduct regular quality checks on all completed work to maintain high standards and ensure customer satisfaction.
• Coordination with Service Department: Work closely with the service department to ensure a seamless workflow and timely communication of any issues.
• Staff Management: Lead and manage workshop staff, including providing training, conducting performance evaluations, and fostering a positive work environment.
• Record Keeping: Maintain accurate records of all work completed, parts used, and any other relevant data to support efficient workshop operations.
• Compliance: Ensure that all workshop activities comply with health and safety regulations and internal policies.

About You: We are looking for a proactive and experienced professional with a solid background in automotive workshop management. You should have a proven track record as a Workshop Controller, Master Technician, or Service Manager within a main dealership or similar environment. Your ability to lead a team, manage complex workflows, and maintain high standards of work will be essential. You should be confident in your technical knowledge and possess strong problem-solving skills. A commitment to customer satisfaction and the ability to work well under pressure are also key attributes for success in this role.

Skills and Attributes:

• Leadership: Strong leadership skills with the ability to inspire and guide a team of technicians to achieve their best performance.
• Organisational Skills: Excellent organisational and time management skills to ensure efficient workflow and resource allocation.
• Communication: Outstanding communication abilities, both written and verbal, to effectively liaise with staff and customers.
• Technical Knowledge: Comprehensive understanding of automotive repair processes, diagnostics, and workshop operations.
• Attention to Detail: High level of attention to detail, particularly in quality control and record-keeping activities.
• IT Proficiency: Proficient in using workshop management software and other relevant IT tools to support daily operations.
• Health and Safety Awareness: In-depth knowledge of health and safety regulations relevant to automotive workshops.

About the Company: Founded in 1936 by the Frost family, Drift Bridge Group has grown from a single Epsom-based showroom into a multi-franchise, family-run dealer group. Since 1974, we have proudly represented Audi and Volkswagen, expanding our operations to include a second Epsom showroom in 1999, an additional Audi branch in Walton in 2006, and our Trade Parts Specialists (TPS) division in Chessington (2013) and Guildford (2016). We continue to grow with the addition of Drift Bridge Škoda and the planned opening of Geely Gatwick in 2026.

Now in its third generation of family ownership, Drift Bridge Group remains a privately owned business, supplying new and used Audi, Honda, Volkswagen and Škoda vehicles, with Geely joining the group in 2026. Alongside sales, we provide full aftersales support and operate TPS branches in Chessington, Croydon and Guildford.

Our family-focused values shape the way we do business, ensuring our customers and our people are treated with equal respect. We aim to create an environment where everyone feels part of the team, with a welcoming atmosphere and consistent service across all our sites.

As a Workshop Controller at Drift Bridge Volkswagen, you will play a key role in our continued success. Our loyal customers are at the heart of our business, and we support them with fair pricing, expert advice and a high standard of service. We also believe in fair and open employment practices, with a strong focus on retention and development.

We offer stability, clear expectations and opportunities to grow. Teamwork matters here, and every role makes a difference. Join Drift Bridge Group and be part of a business that continues to evolve while staying true to its family-run values.

Employee Recruitment Referral Payments: Earn extra rewards by referring talented individuals to join our team.

Occupational Health Services: We prioritise your health and well-being, providing services to ensure a supportive and healthy work environment.

Bonus Plans: Unlock your potential with enticing bonus plans tailored for eligible positions, rewarding your hard work and dedication.

Exclusive Vehicle Benefits: Enjoy the opportunity to drive a new car with short-term contracts, fixed monthly payments, and zero deposits. Additionally, benefit from significant discounts on new and used cars.

Discounted Servicing and Parts: Maintain your vehicle affordably with employee-exclusive discounts on servicing, parts, and accessories.

Increased Holidays with Service: Celebrate your dedication with holidays that increase with each year of service.

Birthday Off: Enjoy a special day off on your birthday, because your milestones matter to us.

Company Pension Scheme: Secure your financial future with our robust pension plan.

Life Assurance: Benefit from comprehensive life assurance for members enrolled in our pension scheme, ensuring financial support for your loved ones.

Cycle to Work Scheme: Embrace a healthier lifestyle with our Cycle to Work Scheme, offering cost savings on a new bike.

Company Discounts: Unlock special savings on a variety of products and services as a token of appreciation for being part of our team.

Long Service Benefits: Recognise and reward your commitment to our company over the years with special perks and acknowledgments.

24/7 Employee Support: Access round-the-clock assistance from trained specialists, providing comprehensive support for emotional well-being, mental health, legal guidance, physical wellness, and financial advice.

At Drift Bridge Group, we value diversity and are committed to providing equal opportunities for all employees. We encourage applications from all qualified individuals, regardless of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Join us and be part of a team where your skills and dedication are recognised and rewarded. If you are ready to take your career to the next level, apply today!