Experienced Service Advisor (Drift Bridge Skoda / Audi Approved Epsom)

As an Experienced Service Advisor for Drift Bridge Group, you will be a key part of our busy and customer-focused aftersales team, delivering an exceptional service experience from start to finish. Acting as the main point of contact for customers throughout the service and repair process, you will ensure clear communication, efficient workshop coordination, and the highest levels of customer satisfaction. This role is ideal for an organised and professional individual with previous automotive service advisor experience who thrives in a fast-paced dealership environment.

Hours: 45 hour week Monday to Friday, with a requirement to work Saturday Mornings (5 hours) in addition, on a rota basis.

Key Responsibilities:

• Customer Service: Deliver an outstanding customer experience by professionally managing all service and repair enquiries both in person and over the phone.
• Booking Management: Arrange vehicle service and repair appointments efficiently, ensuring workshop capacity is effectively managed.
• Vehicle Handover: Explain completed work clearly to customers upon vehicle collection, including any additional recommendations or future maintenance requirements.
• Workshop Liaison: Work closely with technicians and workshop control to ensure accurate job allocation, progress updates, and timely completion of work.
• Upselling Opportunities: Identify and promote additional products and services where appropriate, including service plans, repairs, and maintenance items.
• Warranty Administration: Assist with warranty processes and ensure all relevant documentation is completed accurately and efficiently.
• Customer Communication: Keep customers informed throughout the repair process, providing regular updates and managing expectations professionally.
• Record Keeping: Maintain accurate customer and vehicle records using dealership management systems.
• Team Collaboration: Support colleagues across the aftersales department to ensure a smooth and efficient customer journey.
• Continuous Learning: Stay updated on manufacturer standards, systems, and aftersales processes through ongoing training and development.

About You:

You are an experienced and customer-focused Service Advisor with a professional and positive attitude. You thrive in a busy dealership environment and are confident managing customer expectations while maintaining high levels of organisation and efficiency. You have excellent communication skills, a strong attention to detail, and a passion for delivering exceptional customer service. Experience with VAG products and Kerridge systems is preferred but not essential. You take pride in building strong customer relationships and enjoy working as part of a supportive and collaborative team.

Skills and Attributes:

• Customer Service Excellence: Strong interpersonal and communication skills with the ability to build rapport and trust with customers.
• Organisation Skills: Ability to manage multiple tasks and priorities effectively in a fast-paced environment.
• Attention to Detail: A meticulous approach to administration, documentation, and customer communication.
• Team Player: Collaborative and supportive, with a positive attitude towards working within a team environment.
• Problem-Solving: Ability to handle customer concerns professionally and resolve issues efficiently.
• Time Management: Capable of managing workload effectively while meeting deadlines and maintaining service standards.
• Technical Awareness: Good understanding of automotive servicing and repair processes.
• IT Competency: Comfortable using dealership management systems and computer-based administration tools.
• Adaptability: Willingness to embrace training, new systems, and manufacturer processes.
• VAG and Kerridge Experience: Experience with Volkswagen Audi Group products and Kerridge systems is preferred but not essential.

Benefits:

• Employee Recruitment Referral Payments: Earn extra rewards by referring talented individuals to join our team.
• Occupational Health Services: We prioritise your health and well-being, providing services to ensure a supportive and healthy work environment.
• Bonus Plans: Unlock your potential with enticing bonus plans tailored for eligible positions, rewarding your hard work and dedication.
• Exclusive Vehicle Benefits: Enjoy the opportunity to drive a new car with short-term contracts, fixed monthly payments, and zero deposits. Additionally, benefit from significant discounts on new and used cars.
• Discounted Servicing and Parts: Maintain your vehicle affordably with employee-exclusive discounts on servicing, parts, and accessories.
• Increased Holidays with Service: Celebrate your dedication with holidays that increase with each year of service.
• Birthday Off: Enjoy a special day off on your birthday, because your milestones matter to us.
• Company Pension Scheme: Secure your financial future with our robust pension plan.
• Life Assurance: Benefit from comprehensive life assurance for members enrolled in our pension scheme, ensuring financial support for your loved ones.
• Cycle to Work Scheme: Embrace a healthier lifestyle with our Cycle to Work Scheme, offering cost savings on a new bike.
• Company Discounts: Unlock special savings on a variety of products and services as a token of appreciation for being part of our team.
• Long Service Benefits: Recognise and reward your commitment to our company over the years with special perks and acknowledgments.
• 24/7 Employee Support: Access round-the-clock assistance from trained specialists, providing comprehensive support for emotional well-being, mental health, legal guidance, physical wellness, and financial advice.

At Drift Bridge Group, we value diversity and are committed to providing equal opportunities for all employees. We encourage applications from all qualified individuals, regardless of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.