Digital Sales Executive (Drift Bridge Skoda)

We are seeking a dynamic and driven Digital Sales Executive to join our expanding team across Drift Bridge Škoda. This role is integral to our dealership's success, offering an opportunity to represent two leading automotive brands while delivering an exceptional digital-first customer experience. As a Digital Sales Executive, you will be responsible for managing customer enquiries online, by telephone, and remotely, guiding customers through their car-buying journey from initial enquiry to final handover. You will ensure customers receive expert advice and a seamless service. This position is ideal for someone with a passion for sales, whether you come from a retail, call centre, or automotive background, and who is confident using digital tools to engage customers.

Key Responsibilities:

• Customer Engagement: Provide a warm and personalised experience to all customers, understanding their needs and preferences to recommend suitable vehicles.
• Sales Process Management: Follow the established sales process, ensuring compliance with company values and industry regulations.
• Product Demonstration: Conduct vehicle demonstrations, including test drives, highlighting key features and benefits to potential buyers.
• Prospecting and Follow-Up: Actively pursue sales opportunities through follow-up with existing customers and prospecting new leads.
• Sales Administration: Accurately complete all sales paperwork and ensure timely communication of the next steps to the customer, including finance options, part-exchange details, and delivery arrangements.
• Customer Relationship Management: Maintain strong, long-term relationships with customers through regular follow-up and providing ongoing support post-purchase.
• Vehicle Appraisal: Accurately appraise vehicles for part-exchange, collaborating with the sales management team to obtain valuations.
• Regulatory Compliance: Ensure all sales are conducted in accordance with FCA regulations and internal procedures.

About You:

We are looking for a motivated Digital Sales Executive who thrives in a fast-paced, target-driven environment. You should be confident working with customers remotely and comfortable managing high enquiry volumes. Your ability to build rapport, combined with strong attention to detail and commercial awareness, will be key to your success. A full UK driving licence is desirable.

Skills and Attributes:

• Excellent Communication – Strong written, telephone, and video communication skills.
• Sales Driven – Ambitious, target-focused, and results-oriented.
• Customer-Centric – Committed to delivering a high standard of service.
• Organised – Able to manage multiple enquiries efficiently.
• Technical Savvy – Confident using CRM systems and digital platforms.
• Team Player – Works well with colleagues across departments.
• Professional – Reliable and committed to company standards.

About the Company:

Founded in 1936 by the Frost family, Drift Bridge Group is a multi-franchise, family-run dealer group. We proudly represent Audi, Honda, Volkswagen, Škoda and Geely, with showrooms in Epsom, Walton and Gatwick, alongside Trade Parts Specialists (TPS) branches in Chessington, Croydon and Guildford. Now in its third generation of family ownership, we remain a privately owned business, supplying new and used vehicles and providing full aftersales support. Our family-focused values shape the way we do business, ensuring our customers and our people are treated with equal respect. We aim to create a welcoming environment where teamwork matters and every role makes a difference.

Employee Benefits:

• Recruitment Referral Payments: Earn extra rewards by referring talented individuals to join our team.
• Occupational Health Services: We prioritise your health and well-being, providing services to ensure a supportive and healthy work environment.
• Bonus Plans: Unlock your potential with enticing bonus plans tailored for eligible positions, rewarding your hard work and dedication.
• Exclusive Vehicle Benefits: Enjoy the opportunity to drive a new car with short-term contracts, fixed monthly payments, and zero deposits. Additionally, benefit from significant discounts on new and used cars.
• Discounted Servicing and Parts: Maintain your vehicle affordably with employee-exclusive discounts on servicing, parts, and accessories.
• Increased Holidays with Service: Celebrate your dedication with holidays that increase with each year of service.
• Birthday Off: Enjoy a special day off on your birthday, because your milestones matter to us.
• Company Pension Scheme: Secure your financial future with our robust pension plan.
• Life Assurance: Benefit from comprehensive life assurance for members enrolled in our pension scheme, ensuring financial support for your loved ones.
• Cycle to Work Scheme: Embrace a healthier lifestyle with our Cycle to Work Scheme, offering cost savings on a new bike.
• Company Discounts: Unlock special savings on a variety of products and services as a token of appreciation for being part of our team.
• Long Service Benefits: Recognise and reward your commitment to our company over the years with special perks and acknowledgments.
• 24/7 Employee Support: Access round-the-clock assistance from trained specialists, providing comprehensive support for emotional well-being, mental health, legal guidance, physical wellness, and financial advice.

At Drift Bridge Group, we value diversity and are committed to providing equal opportunities for all employees. We encourage applications from all qualified individuals, regardless of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability. Join us and be part of a team where your skills and dedication are recognised and rewarded. If you are ready to take your career to the next level, apply today!