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- Tasks: Manage client relationships, analyse data, and lead a team to improve performance.
- Company: Join a dynamic company focused on enhancing client services in Altrincham.
- Benefits: Enjoy a competitive salary, pension scheme, life assurance, and 28 days annual leave.
- Why this job: Be part of a supportive culture that values growth, teamwork, and innovation.
- Qualifications: 2+ years in client relationship or team management; strong communication and data skills required.
- Other info: Must pass DBS and CCJ checks before employment.
The predicted salary is between 30000 - 40000 £ per year.
Our client is looking for a Client Relationship Manager to join their busy team. You will be a self-starter, with a history in maintaining client relationships and influencing strategies to improve collections and a proven history of managing a team and developing colleagues. You will possess excellent numerical and analytical skills and knowledge of data analysis tools. You will have knowledge of data modelling, data cleansing, and data enrichment techniques, and the capacity to develop and document procedures and workflows. You will be confident with your ability to carry out data quality control and validation.
Duties & Responsibilities
- Analysing departmental KPI data to identify trends and increase efficiency and reporting this to the Group Head of Client Services.
- Monitor client performance using system driven management information (MI) with a view to continuous improvement.
- Creation of monthly client MI packs with support of the Head of Data and appointed Client Services Manager.
- Actively relationship manage clients, identified by the Head of Client Services.
- Continually improve client relations and attend review meetings and/or functions as required.
- Maximise instructions from clients where possible through performance and liaise with operational managers where required to ensure this can be achieved.
- Liaising with clients to understand data requirements and provide reports to support DRPs performance to clients.
- Provide insight and information as required, producing reports to show the costs and benefits of trials for review.
- Provide data to influence change and suggest evidence based alternative processes.
- Maintain an up-to-date knowledge of all relevant company policies, client guidelines, statutes and regulations and ensure compliance through effective communication.
- Management of Client Liaison Team Leader and team of Client Liaison Officers who aids DRP clients or colleagues with various queries, reporting, or processes within the back office, ensuring effective cross training and quality processes are in place across the team, and regular performance reviews are undertaken with the team members.
- Maintain group CRM system for DRP (and where required Group).
- Perform any other duties that may reasonably be required.
Required skills
- Strong Communication & Stakeholder Management: Ability to present, negotiate, and influence decision-makers.
- Contract & Account Management Expertise: Experience managing contracts and client accounts.
- Industry Knowledge: Experience in the parking sector (desirable not essential).
- Business Growth Mindset: Ability to identify and capitalise on opportunities for account expansion.
- Team management: experience of managing a team.
- Flexibility to Travel: Full UK driving license with willingness to visit client sites across the UK.
- Proven Experience: At least 2 years in client relationship management or team management.
- Data-Driven Approach: Proficiency in MS Office, Power BI, and data analysis to drive strategic decisions.
Benefits
- Competitive Basic Salary of between £30,000 and £40,000 per annum.
- Full Time Permanent Role.
- Company Pension Scheme.
- Company Life Assurance Plan.
- Daily Refreshments on Offer.
- Modern Office Environment.
- On Site Car Parking.
- 28 Days Annual Leave including Bank Holidays.
The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.
Client Relationship Manager in Altrincham employer: DRH Support Services
Contact Detail:
DRH Support Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager in Altrincham
✨Tip Number 1
Familiarise yourself with the parking sector, even if it's not essential. Understanding industry trends and challenges can give you an edge in conversations with potential employers and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your data analysis skills, particularly with tools like Power BI. Being able to showcase your ability to analyse KPIs and present findings will be crucial in impressing the hiring team.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships in the past. Be ready to discuss specific strategies you've used to improve client satisfaction and drive performance.
✨Tip Number 4
Network with professionals in client relationship management or related fields. Engaging with others in the industry can provide insights and potentially lead to referrals that could help you land the job.
We think you need these skills to ace Client Relationship Manager in Altrincham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in client relationship management and team leadership. Use specific examples that demonstrate your ability to maintain client relationships and improve performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong communication skills and your understanding of the role. Mention your familiarity with data analysis tools and how you can leverage them to enhance client relations.
Highlight Relevant Skills: In your application, emphasise your numerical and analytical skills, as well as your experience with data modelling and cleansing. Make it clear how these skills will benefit the company and its clients.
Showcase Team Management Experience: If you have experience managing a team, be sure to include this in your application. Discuss how you have developed colleagues and ensured quality processes within your team.
How to prepare for a job interview at DRH Support Services
✨Showcase Your Analytical Skills
Since the role requires excellent numerical and analytical skills, be prepared to discuss your experience with data analysis tools. Bring examples of how you've used data to influence decisions or improve processes in previous roles.
✨Demonstrate Relationship Management Experience
Highlight your history in maintaining client relationships. Be ready to share specific instances where you successfully managed client expectations and improved their satisfaction, as this is crucial for the Client Relationship Manager position.
✨Prepare for Team Management Questions
As you'll be managing a team, expect questions about your leadership style and how you develop colleagues. Think of examples that showcase your ability to motivate and guide a team towards achieving goals.
✨Understand the Company and Industry
Research the company and its position within the parking sector. Familiarise yourself with their services and any recent news. This will help you tailor your responses and show genuine interest during the interview.
