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For Companies At a Glance
- Tasks: Engage with customers and handle inbound/outbound calls while achieving KPIs.
- Company: Join a growing business focused on quality service in the financial sector.
- Benefits: Gain valuable experience in a supportive environment with potential for growth.
- Why this job: Make a real impact by helping customers navigate their financial journeys.
- Qualifications: C grade GCSEs in English and Maths required; customer service skills preferred.
- Other info: Training provided on regulatory rules and debt recovery processes.
The predicted salary is between 36000 - 60000 £ per year.
Our Client is looking for 2 collections agents to join their growing business, in this role you would be: Engaging with customers. Handling a large volume of inbound and outbound Providing a professional service which meets our quality assurance gateway standard whilst achieving KPIs. Taking payments over the phone from debit or credit cards Complying with Regulatory Rules and Guidance that are covered during training, in particular those set by the Financial Conduct Authority, The Information Commissioners Office, Ofcom and the Credit Services Association. Understanding, where appropriate, the legal process of debt recovery and the ability to explain the process with accuracy and clarity to customers. Carrying out other duties as instructed to ensure the smooth running of the company. Qualifications and Education Requirements Should have C grade GCSE\’s in English and Maths. Preferred Skills Customer service orientated. Self-motivated with a target/objective driven approach. Ability to work accurately, paying att…
Senior Collection Agent (FCA Loans) employer: DRH Support Services Careers
Contact Detail:
DRH Support Services Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Collection Agent (FCA Loans)
✨Tip Number 1
Familiarize yourself with the Financial Conduct Authority's guidelines and regulations. Understanding these rules will not only help you in the role but also show your potential employer that you're serious about compliance.
✨Tip Number 2
Practice your communication skills, especially in explaining complex processes clearly and accurately. This is crucial for a collections agent, as you'll need to convey important information to customers effectively.
✨Tip Number 3
Get comfortable with handling high volumes of calls. You might want to simulate a busy call environment with friends or family to build your confidence and improve your multitasking abilities.
✨Tip Number 4
Research common customer concerns in debt recovery situations. Being prepared with answers and solutions can set you apart during the interview process and demonstrate your proactive approach.
We think you need these skills to ace Senior Collection Agent (FCA Loans)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior Collection Agent position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or collections. Provide specific examples of how you've successfully handled similar tasks or met KPIs in past roles.
Showcase Your Skills: Demonstrate your self-motivation and target-driven approach in your application. Mention any relevant skills such as communication, problem-solving, and your ability to work under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at DRH Support Services Careers
✨Know Your Regulations
Familiarize yourself with the regulatory rules and guidance set by the Financial Conduct Authority and other relevant bodies. Being able to discuss these regulations confidently will show your understanding of the industry and your commitment to compliance.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and maintained professionalism, as this role heavily relies on engaging with customers effectively.
✨Practice Payment Handling Scenarios
Since the role involves taking payments over the phone, practice how you would handle such conversations. Be ready to explain the payment process clearly and reassure customers about their transactions.
✨Understand Debt Recovery Processes
Brush up on the legal processes involved in debt recovery. Be prepared to explain these processes to customers in a clear and accurate manner, showcasing your ability to communicate complex information simply.
