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For Companies At a Glance
- Tasks: Manage customer returns and demonstration stock, ensuring products meet quality standards.
- Company: Dräger is a leading manufacturer of medical and safety technology with over 130 years of experience.
- Benefits: Enjoy 27 days holiday, flexible working, gym discounts, and a subsidised canteen.
- Why this job: Join a diverse team dedicated to innovation and making a positive impact on lives.
- Qualifications: Secondary education or equivalent experience in administration, customer service, or warehousing required.
- Other info: This is a full-time, entry-level position with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
UK Customer Returns / Demonstration Stock Operator (12 month contract)
Join to apply for the UK Customer Returns / Demonstration Stock Operator (12 month contract) role at Dräger
UK Customer Returns / Demonstration Stock Operator (12 month contract)
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Join to apply for the UK Customer Returns / Demonstration Stock Operator (12 month contract) role at Dräger
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Customer Returns Operator
Taking all submitted UK Customer Returns (Safety & Medical) received by Draeger through to completion both within appropriate system and in relation to product disposition.
The Job Responsibilities
Purpose of Function
Customer Returns Operator
Taking all submitted UK Customer Returns (Safety & Medical) received by Draeger through to completion both within appropriate system and in relation to product disposition.
Demonstration Stock Operator
Facilitation of products issued to customers in relation to Demonstration / Evaluation Stock with the view of ensuring the product supplied is in a suitable condition and meets all requirements requested.
Tasks And Responsibilities
- All employees have a responsibility to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
Customer Returns
- Carry out inspection working to a set criteria / framework on Customer Returns in relation to decision on equipment i.e., Rebooking to stock, reworked to resalable condition, reapportioned within the business or disposal.
- Complete relevant system transactions required for a Customer Return request to occur and link the return to source order for traceability including all required information i.e., Serial Number, Batch etc. where applicable
- Complete relevant system transactions required following submission of a Customer Return transaction in SAP including but not limited to the credit of a customer’s account (where applicable) and stock location movement
- Ensure the Returns Area is kept in an appropriate condition in respect of customer Returns pending completion
- Liaise with stakeholders to ensure that product returned is fit for resale, reworked to resalable condition, reapportioned within the business, or disposed of
- Where product is suitable liaise with stakeholders to ensure product is booked back to stock
Demonstration Stock Controller
- Responsible for ensuring assignment (and maintenance of the status) of devices dispatched within the relevant system to the valid customer or Draeger colleague for traceability of each asset.
- Working with stakeholders ensuring the accurate creation of Manual dispatch notes in relation to Demonstration Stock
- Working with required stakeholders ensuring that the product supplied meets all specifications and requirements stated within the request
- General stock room duties within the Demonstration Area including but not limited to moving items for despatch to the relevant service workshop(s) and departments (shipping etc), stock put away of returned demonstration stock etc
- Ensure the Demonstration location is kept in an appropriate condition in respect of customer requests pending despatch, storage of product i.e., charging where applicable etc whilst ensuring the area is clean and tidy and meets all H&S criteria (no trip hazards, waste etc)
- Liaise with stakeholders to ensure that product returned is fit for resale, reworked to resalable condition, reapportioned within the business, or disposed of
- On a regular agreed basis complete a full stock inventory inspection within the area to ensure database and physical location accurately reflect each other
- Maintaining records of consumable products available to support the facilitation of Demonstration / Evaluation and Boot Stock Requests
Additional Roles
- Undergo necessary training in order to fulfil all duties
- Establish the reason for the return by liaising with the customer and/or other stakeholders. (Root cause investigation)
- Support on product re-work in relation to tasks such as re-labelling and reboxing of product
- Develop knowledge of SAP transactions to assist with improving the returns and demonstration stock processes.
Reporting Relationships
Functionally reports to: UK Customer Services Manager
Administratively reports to: UK Customer Services Manager
Your Qualifications
Position Requirements
Education
- Educated to Secondary Education level or equivalent commercial experience
Related Experience
- Administration experiance
- Customer Service experience
- Warehouse / Stockroom experience
Skills, Special Competencies, or Certifications
- Ability to communicate at all levels
- Polite and friendly manner
- Good organisational skills
- IT literate
- Good customer service skills
- Manual Handling and Dangerous Goods Handling
The Dräger Workplace
Dräger‘s Benefits
- 27 days holiday plus bank holidays, with option to purchase up to 3 additional days
- Flexi scheme
- Discounted critical illness cover, dental cover and partner life assurance
- Healthcare cash plan
- Subsidised canteen
- Discounted shopping & leisure vouchers
- Cycle to Work
- Gym membership discounts – up to 25%
- Charity Giving scheme
Dräger‘s dedication
At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow.
We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
All are welcome to apply!.
Who We Are
From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over 130 years of experience, passion and the bold ideas of more than 16,000 employees, we are committed to turning technology into ›technology for life‹.
Interested?
Please apply directly through our career portal.
We look forward to receiving your application.
Apply now
https://erecruitment.draeger.com/index.php?ac=application&jobad_id=18094
If you have any questions, please contact
Sally Jordan
E-Mail : sally.jordan@draeger.com
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UK Customer Returns / Demonstration Stock Operator (12 month contract) employer: Dräger
Contact Detail:
Dräger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Customer Returns / Demonstration Stock Operator (12 month contract)
✨Tip Number 1
Familiarise yourself with SAP transactions, as this role heavily involves using the system for customer returns and stock management. Understanding how to navigate SAP will not only help you in the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Brush up on your customer service skills, as you'll be liaising with various stakeholders. Practising how to communicate effectively and politely can set you apart from other candidates.
✨Tip Number 3
Gain some knowledge about the medical and safety equipment that Draeger deals with. Showing that you understand the products and their importance can impress the hiring managers and show your genuine interest in the role.
✨Tip Number 4
Prepare to discuss your organisational skills during the interview. This role requires keeping track of returns and demonstration stock, so having examples ready of how you've successfully managed similar tasks in the past will be beneficial.
We think you need these skills to ace UK Customer Returns / Demonstration Stock Operator (12 month contract)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the UK Customer Returns / Demonstration Stock Operator position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Experience: Emphasise any previous experience in customer service, administration, or warehouse roles. Use specific examples to demonstrate how your skills match the requirements listed in the job description.
Craft a Strong Cover Letter: Write a personalised cover letter that explains why you are interested in the role and how your background makes you a suitable candidate. Mention your ability to communicate effectively and your organisational skills, as these are key for this position.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dräger
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Customer Returns / Demonstration Stock Operator. Be prepared to discuss how your skills and experiences align with these tasks.
✨Showcase Your Customer Service Skills
Since this role involves liaising with customers and stakeholders, be ready to share examples of your previous customer service experiences. Highlight how you handled difficult situations and ensured customer satisfaction.
✨Familiarise Yourself with SAP
The job requires knowledge of SAP transactions for managing returns and stock. If you have experience with SAP or similar systems, mention it. If not, consider doing a bit of research to understand its basic functions.
✨Demonstrate Organisational Skills
This position demands good organisational skills, especially in managing returns and maintaining stock. Prepare to discuss how you prioritise tasks and keep track of multiple responsibilities in a busy environment.
