At a Glance
- Tasks: Manage patient appointments, verify insurance, and provide excellent customer service.
- Company: Join a leading eye care institute with a supportive team environment.
- Benefits: Full-time position with competitive pay and union benefits.
- Other info: Opportunities for growth and development in a dynamic healthcare setting.
- Why this job: Make a difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: HS Diploma or GED, clerical experience, and strong communication skills.
The predicted salary is between 28000 - 42000 £ per year.
Overview
Responsible for patient registration, insurance identification and verification, scheduling appointments, collecting payments and charge entries.
Responsibilities
- Manages all aspects of patient appointments, including scheduling, pre-registration, insurance verification, checking in and checking out patients, and collecting copayments.
- Greets patients by phone or in person and obtains, verifies, updates and compiles all registration, demographic and insurance information.
- Answers questions regarding fees, services, appointments, insurance information and payment concerns.
- Enters patient charges into the computerized billing system, including recording information, collecting payments, completing insurance papers and recording charges, payments and adjustments.
- Cross-trained in various processes, such as Central Check In, Registration, Suite 5 - Specialty Services, Appointment Center, Pre-Registration, External and offsites.
- Provides relief coverage as needed.
- Other duties as assigned.
Required Qualifications
- Minimum of HS Diploma or GED.
- Minimum of experience in a clerical position or equivalent formal training.
- Experience with medical insurance and medical terminology.
- Excellent customer service skills.
- Ability to handle multiple tasks simultaneously while maintaining a friendly and cheerful demeanor.
- Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint, Outlook) and Electronic Health Records.
- Excellent verbal and written communication skills.
- Available to work evenings.
Physical Demands
Typically sitting at a desk or table.
Location
The Eye Institute - Oak Lane
Additional Information
This is a Full-Time Union position classified as Non-Exempt. Benefits and compensation are based on the agreed Collective Bargaining Agreement for this position.
Special Instructions to the Applicant
Please upload your CV/resume and cover letter when submitting your application. A review of applicants will begin once a suitable candidate pool is identified.
Patient Service Representative in Eye employer: Drexel University
Drexel University offers a supportive and dynamic work environment at The Eye Institute - Oak Lane, where employees are valued for their contributions to enhancing patient care. With a strong emphasis on professional development, staff have access to training and growth opportunities, fostering a culture of collaboration and innovation. Working evenings allows for a unique work-life balance, making it an excellent choice for those seeking meaningful employment in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Service Representative in Eye
✨Tip Number 1
Get to know the company! Research The Eye Institute and understand their values and mission. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Patient Service Representative, you'll be interacting with patients all day. Role-play common scenarios with friends or family to boost your confidence and refine your communication style.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the position and ready to take the next step in your career.
We think you need these skills to ace Patient Service Representative in Eye
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in clerical roles and customer service. We want to see how your skills match the job description, so don’t be shy about showcasing your medical insurance knowledge!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Patient Service Representative role. Share specific examples of your experience with patient registration and insurance verification to grab our attention.
Show Off Your Communication Skills:Since this role involves a lot of interaction with patients, make sure your written communication is clear and professional. We love seeing candidates who can convey information effectively, so double-check for any typos or awkward phrasing!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be able to upload your CV and cover letter all in one go. Let’s get your application in!
How to prepare for a job interview at Drexel University
✨Know Your Stuff
Before the interview, brush up on medical terminology and insurance processes. Familiarise yourself with common questions about patient registration and appointment scheduling. This will show that you’re not just a good fit for the role but also genuinely interested in the field.
✨Show Off Your Customer Service Skills
Since this role is all about interacting with patients, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you handled difficult customers or resolved issues effectively. This will highlight your ability to maintain a friendly and cheerful demeanour under pressure.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on articulating your experience in clerical roles and how it relates to the responsibilities of a Patient Service Representative. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter! Dress professionally to convey that you take the opportunity seriously. A smart outfit can boost your confidence and set a positive tone for the interview. Remember, you want to reflect the professionalism expected in a healthcare environment.
