Executive Director, Clinical Operations in Eye

Under the direction of the Dean and the Associate Dean of Clinical Affairs, the Executive Director of Clinical Operations is responsible for the operational and financial management of The Eye Institute (TEI) and the clinical satellites of the Pennsylvania College of Optometry (PCO) at Drexel University. The role ensures efficient, compliant, and high‑quality clinical operations, with primary accountability for financial performance, revenue‑cycle integrity, and patient‑care delivery. The Executive Director implements operational priorities established by senior leadership and ensures that clinical services support exemplary patient care, regulatory compliance, and high‑quality clinical education for PCO students and residents.

Essential Functions

• Fiscal Planning & Management: Leads the financial performance of all PCO clinical entities by developing and managing budgets, monitoring results, and implementing corrective actions. Oversees the full revenue cycle, including charge capture, documentation, coding (CPT/ICD-10), billing, collections, and payer compliance. Directs denial management, including root‑cause analysis, appeals, and education, to reduce denials and improve reimbursement; identifies opportunities for revenue growth, cost control, and operational efficiency, and partners with finance and clinical leadership to ensure accurate reporting and alignment with PCO goals.
• Patient Care System Operations: Manages day‑to‑day clinical operations to ensure efficient, high‑quality patient care and support for clinical education. Monitors performance metrics and KPIs, ensures staff accountability and resource alignment, maintains regulatory and quality compliance, and oversees patient communications and service recovery. Supports workflows that promote accurate documentation, timely charge entry, and optimal reimbursement.
• Planning & Leadership (Operational Implementation): Executes operational priorities established by the Associate Dean and senior leadership. Translates direction into workflows, performance expectations, and measurable outcomes across TEI units. Provides leadership to managers and staff to ensure alignment, accountability, and effective implementation.
• Community Relations & Development: Supports clinical growth through community engagement and external partnerships. Collaborates with University and clinical leadership to enhance visibility, strengthen referral relationships, and support outreach efforts. Other duties as assigned.

Required Qualifications:

• Minimum of an OD and/or postgraduate degree in a health‑care related field, or the equivalent combination of education and work experience.
• Minimum of 5–8 years of experience.
• Demonstrated analytical, operational, and financial management skills.
• Experience with health‑insurance provider networks and reimbursement practices.
• Experience with health‑care policy and procedure development.
• Strong verbal and written communication skills.

Preferred Qualifications:

• OD MHA FACHE

Physical Demands: Typically sitting at a desk/table. Lifting demands.