At a Glance
- Tasks: Manage patient appointments, verify insurance, and provide excellent customer service.
- Company: Join a leading healthcare provider dedicated to patient care.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Dynamic work environment with potential for career advancement.
- Why this job: Make a difference in patients' lives while developing valuable skills.
- Qualifications: HS Diploma or GED, clerical experience, and strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Job Summary
Responsible for patient registration, insurance identification and verification, scheduling appointments, collecting payments and charge entries.
Essential Functions
- Manages all aspects of patient appointments, including but not limited to scheduling, pre-registration, insurance verification, checking in and checking out patients, collecting copayments.
- Greets patient, on the phone or in person, and obtains, verifies, updates and compiles all registration, demographic and insurance information.
- Answers telephone and provides information regarding fee services, appointments, insurance information and payment concerns.
- Enters patient charges into computerized billing system including, but not limited to, recording the information, collecting payments, completing insurance papers and recording charges, payments and adjustments.
- Cross‑trained in various processes, such as: Central Check In, Registration, Suite 5‑ Specialty Services, Appointment Center, Pre‑Registration, External and off‑sites.
- Provides relief coverage, as needed.
- Other duties as assigned.
- Required Qualifications
- Minimum of HS Diploma or GED.
- Minimum of experience in a clerical position or equivalent formal training.
- Experience with medical insurance and medical terminology.
- Excellent customer service skills.
- Ability to handle multiple tasks simultaneously while maintaining a friendly and cheerful demeanor.
- Strong computer skills, including Microsoft Office (Word, Excel, Power Point, Outlook) and Electronic Health Records.
- Excellent verbal and written communication skills.
- Available to work evenings.
- Physical Demands
- Typically sitting at a desk/table.
- Location
- The Eye Institute - Oak Lane
- #J-18808-Ljbffr
Patient Service Representative in Eye employer: Drexel University
At The Eye Institute - Oak Lane, we pride ourselves on fostering a supportive and dynamic work environment where our Patient Service Representatives can thrive. With a strong emphasis on employee growth and development, we offer comprehensive training and cross-training opportunities that empower our staff to excel in their roles. Our commitment to excellent patient care is matched by our dedication to creating a positive workplace culture, making us an exceptional employer for those seeking meaningful and rewarding careers in healthcare.
