Service Delivery Manager, Events & Production Services

We are looking for a London-based Service Delivery Manager to lead a global production team onsite at a top technology company. Acting with an Executive Producer mindset, you will oversee Events, Studio Video, and Post-Production, managing a multi-disciplinary team of 20+ across London and Mountain View, Bay Area, California. This strategic client-centric role blends creative vision with commercial expertise. You will manage team budgets, drive contract negotiations, present performance analytics, and deliver end-to-end production services while championing continuous improvement. This role will be required to be onsite 5 days a week in the Kings Cross office.

Duties & Responsibilities

• Act as the primary representative for the managed service, building robust, trusting relationships with all stakeholders, specifically working closely with the client to align production services with workplace operations.
• Lead, mentor, and inspire a diverse team of 20+ professionals—including Leads, Technicians, Producers, and Coordinators—across both London and Mountain View, Bay Area, California.
• Proactively investigate ways to continually evolve the service in collaboration with the Client Services Director, delivering against client strategic direction.
• Work in partnership with the internal HQ team to recruit high-caliber candidates and elite freelance talent to meet fluctuating project demands.
• Act as the primary point of escalation and arbiter for blockers, providing regular 1:1 coaching, performance management, and goal setting to drive professional growth.
• Represent the senior leadership team by modeling company values and collaborating with leaders to align managed service delivery across hubs.
• Synthesize and present full-scale production data and analytics for Event and Studio operations during business reviews to illustrate patterns, predict future trends, and provide data-backed solutions.
• Support the client for new Event space or Studio builds, collaborating with the team through the design, implementation, and launch phases of new physical production environments.
• Take full ownership of team budgets, assembling and delivering detailed financial reporting related to managed services and associated spend across all verticals.
• Ensure the managed service consistently meets or exceeds all contracted Service Level Agreements (SLAs) while scaling resources effectively to meet client demand.

Skills & Qualifications

• A proven track record of managing large, diverse teams across multiple time zones.
• A demonstrated ability to thrive in high-growth, fast-paced environments, modeling resilience and adaptability for the team during constant change.
• Experience directing departmental budgets and resource allocation strategies to maximise ROI and ensure long-term financial sustainability.
• Experience in leveraging production analytics to drive executive decision-making, converting complex data sets into actionable high-level business strategies.
• Seasoned in high-stakes contract negotiations with the VP and Director of Client services and governs complex SLAs to ensure vendor alignment with enterprise goals.
• Ability to provide executive-level oversight across the production lifecycle, setting the standard for storytelling excellence and brand integrity on global initiatives.
• Exceptional communication and presentation skills, with the "gravitas" required to build trusting relationships with Client and VP-level executives.
• Mastery of Google Workspace including Google Slides and Microsoft Office applications for both data analysis and client-facing presentations.

Education & Experience

• 8+ years of experience delivering AV, Event, and Production services within a global corporate environment (Direct experience with major tech firms is a significant advantage).

Customer Service Commitment

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.