Production & Account Manager in London

We are seeking a Production & Account Manager to join our London based team in a hybrid working capacity. This individual will be required to have a good understanding of the Broadcast & Production industry. This individual will be a well connected, and organised Production Account Manager to be the first point of contact, dedicated to a chosen set of clients and will be responsible for all aspects of their Account Management and Production needs. This includes owning and coordinating all on-site and remote productions, freelance and project-based hiring, onboarding and crew booking, freelance referral management as well as kit and crew production resourcing for global video production and events. This also means owning client discovery, sourcing, estimates, and personnel management. It’s essential this role works with urgency and a genuine interest in getting people connected with work they love.

This role will be for an externally-focused team member to support creative services and video production clients, assess needs for talent, kit and resources, schedule and fulfil project requests and develop relationships with clients, prospective clients and talent in a fast-paced environment. There will also be an element of administrative needs to be fulfilled as well as working with the wider teams internally to strategise on account development. This role will be reporting to the EMEA Senior Production Account Manager.

• Actively work to identify, develop, and maintain relationships with corporate brands and creative agency clients, and a wide variety of creative and technical talent around the world.
• Facilitate and lead client discovery meetings to develop budgets, proposals, scopes of production and event work.
• Work on remote and onsite productions to help coordinate and for smaller scale projects, produce the events.
• Schedule and hire crew, building out production teams as needed. Book equipment, manage location requirements, facilitate payments, and communicate changing production needs.
• Work closely with accounts and operations management to ensure all talent agreements and required documentation is complete for accurate payments.
• Deliver accurate contracts, budgets, quotes, agreements, NDA's, booking confirmations and other documents and files pertaining to client relationships and talent representation, ensure they are properly executed.
• Maintain awareness of global, domestic, regional, and seasonal impacts to talent populations.
• Be an ambassador to the freelance community to help match talent with gigs and foster the customer service commitment.
• Organise special projects, attend business development meetings and presentations, participate in external company initiatives and marketing efforts.
• Assist Producers with portions of projects including sourcing and vetting talent, preparing documents for client review, and data entry.
• Continuously working to understand your specific account set and their needs. With this in mind, you will be growing a pool of new talent predominantly across EMEA but occasionally APAC & NAM Markets.
• Interface internally with Production teams, TekOps, Accounting, Human Resources & Recruiting.
• Recruit & interview new applicants and freelance resources for the talent database; participate in domestic and international recruiting efforts for creative & technical personnel globally.
• Work in the most proactive, creative and professional manner to provide the highest level of client service possible.
• Set up and attend regular business development meetings and presentations within your dedicated account base.
• Manage the freelance registration, onboarding & IR35 check process.
• Dovetail with the team to ensure sufficient coverage of work is in place during busy periods and holiday / sickness cover. Other duties as assigned.

• Must have the ability to prioritise tasks, accurately schedule across time zones, and maintain a sense of urgency for time-sensitive projects.
• Immediate responsiveness to client requests; Perform well under pressure.
• Entrepreneurial spirit, a positive and proactive attitude and a willingness to jump in and help.
• Passion for business development, account development / mapping, networking and building connections.
• Can effectively conduct business face-to-face, on the phone, via email and video.
• Demonstrated professional, proactive and friendly verbal and written communication skills.
• In-depth knowledge of a variety of creative, technical and production roles.
• Able to mediate and resolve challenging production situations.
• Ability to interface effectively with a variety of people including team personnel, clients and vendors to establish productive, ongoing relationships.
• Ability to maintain a high level of professionalism and confidentiality.
• Excellent organisational and multitasking skills.
• Inquisitive nature and desire to learn more.
• Proficiency with Google Worksuite; able to create forms, tables, charts and formulas.
• Accurate typing ability and able to quickly learn new software systems, familiarity with social media platforms and Salesforce platform a plus.
• Ability to travel as needed (less than 5%).

• A Bachelor's degree in a related field or area of expertise is preferred.
• 2+ years' Office Assistant, Production Assistant, Production Coordinator experience.
• Human Resources, payroll, staffing, crewing experience helpful, but not required.
• Experience using ATS or CRM systems is highly preferred.
• A strong understanding of the skills associated with AV, Production & Post Production freelancers.
• A good awareness of the technologies associated with each technical skill set in AV & Production is preferred.
• A good understanding of GSuite tools.
• Be able to work as part of a team as well as using your own initiatives.
• Be willing to continually update and improve knowledge and skills.
• Adaptable, flexible and willing to learn.
• Strong desire to learn new technologies and solutions. Ability to communicate effectively and work cooperatively with internal staff and external clients.
• Ability to work with tight and aggressive deadlines.
• Adopt a highly organised approach to managing time, workflow and talent processes.
• Ability to work under pressure and to resolve issues diplomatically and calmly.