Activation Support Technician (40%-50% Travel)

Overview

We are looking for a highly technical, hands-on Activation Support Technician to lead the onsite execution of our world-class AR experiences. You will be the technical backbone of our high-profile events, ensuring that hardware—ranging from AR Mirrors to the latest Spectacles—runs flawlessly in fast-paced, high-pressure environments.

This is not a desk job. You are someone who thrives on the road, loves \”plugging things in,\” and possesses the technical intuition to troubleshoot a complex setup under the bright lights of a global roadshow.

Base: You will be required in the London office 4 days a week when not traveling.

Mobility: Significant travel (up to 40-50%) across EMEA is expected, with occasional trips to APAC. You must have a valid passport and the flexibility to work non-standard hours (weekends/evenings) during event peaks.

Duties & Responsibilities

• Onsite Execution
• Lead the technical setup, calibration, and strike of AR activations including AR Mirrors & wearable tech (Spectacles).
• Technical Troubleshooting
• Act as the first line of defense for any hardware or software glitches during live events, ensuring zero downtime for the user experience.
• Event Alignment
• Work closely with production teams and stakeholders to ensure the physical onsite environment (lighting, network, space) meets the technical requirements.
• Hardware Management
• Maintain and prepare \”event kits,\” ensuring all macOS and iOS devices are updated, charged, and configured before shipping.
• Communicate technical limitations and requirements clearly to non-technical event staff.

Skills & Qualifications

• Apple Ecosystem Expert: Advanced knowledge of macOS and iOS deployment, configuration, and troubleshooting.
• Network Savvy: Solid understanding of networking (Wi-Fi/LAN) in event spaces.
• Software Proficiency: Familiarity with device management tools and the ability to navigate terminal commands or log files to diagnose issues on the fly.

Education & Experience

• Roadshow Veteran: You have a proven track record of working on high-profile events, tours, or product launches where failure is not an option.
• The \”Techy\” Instinct: You are the person who naturally understands how systems talk to each other. You are curious about new tech and quick to master new gadgets. Autonomous & Resilient: You are comfortable traveling solo across EMEA and APAC, managing local vendors, and keeping a cool head when things don\\\’t go to plan.
• Attention to Detail: You ensure cables are managed, sensors are clean, and the \”magic\” of the AR experience isn\\\’t ruined by visible tech clutter.