XR Technician (London, UK)

We are seeking a full-time XR Technician to work at our client's offices in London. As one of the world's leading tech companies, our client is well known for being a fast-paced working environment that adopts an innovative, dynamic, and social culture.

The role will involve working within the XR team managing the creation and distribution of content via multiple methods of outreach such as live streaming, online, and pre-records for PR/marketing.

The ideal candidate will have knowledge of the XR landscape from a production or creative deployment perspective and exposure to high-profile projects. Experience using cloud-based production workflows and traditional AV workflows is a benefit.

• Provides operational support for XR projects; from 'in headset' capture to MR and AR workflows.
• Escalates bugs, issues, and blockers to appropriate teams and assists with the resolution as needed to maintain service levels.
• Communicates effectively to explain our services to technical and non-technical clients as needed.
• Helps educate and coach clients on XR capabilities for projects and any alternative options to support their requests.
• Develops and delivers new XR workflows to achieve creative briefs.
• Attends regular meetings with cross-functional teams.
• Monitors cloud-based systems remotely. Troubleshoots as needed and escalates if necessary.
• Supports the technical support lifecycle and is responsible for managing technical risks throughout pre-production planning, execution, and post-event.
• Consistently delivers high-quality service to our client and facilitates partners' tours of the space.
• Resolves and/or escalates issues in a timely fashion to the line manager.
• Understands how to communicate difficult/sensitive information tactfully.
• Leads ancillary service improvement initiatives and identifies new opportunities that the service will benefit from.
• Identifies and leads in the R&D of XR related workflows and concepts.
• Supplies guidance to improve workflows and service offerings.

• 2-4 years of production experience or experience in a production environment.
• Exposure or proven passion in the XR space.
• Passion for developing new workflows and experimenting in the XR space.
• Ability to operate equipment to support streaming, video conferencing, audio conferencing, local audio reinforcement, video technologies (including projection, switching, and formatting) is a plus.
• Ability to communicate difficult/sensitive information tactfully.
• Excellent interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team.
• Web or internet start-up environments and customer service experience are a plus.
• Self-starter can demonstrate learning and be open to learning.
• Organized.
• Ability to take direction well.
• Asset workflow management experience is a plus.
• Ability to travel domestically/internationally.

At Dreamtek, we embrace diversity in all of its forms to help create an all-inclusive environment. The culture of our business is integral to how we operate and we feel this is the foundation to support greater innovation and creativity for not only Dreamtek but also all of our clients. We also feel strongly that this creates a warm and welcoming environment where you'll work alongside teams that share many of the same values. This doesn't just drive us; it defines us.

As an equal opportunities employer, all applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status, or disability status.