The Role
The job: We`re looking for a new Ecommerce Trading Assistant to join our Ecommerce team based in Loudwater, Buckinghamshire. In this role, you will be an enthusiastic and motivated individual who is excited to be a part of our fast-paced, dynamic Ecommerce team. As an Ecommerce Trading Assistant, you will play a key role in supporting the day-to-day operations of our online store. With a positive approach, a can-do attitude, and a willingness to learn, you will contribute to the success of our growing online business. You will play a supportive role in managing and maintaining our online store, assisting with product listings, content, promotions, and customer journey optimisation. Ready to skip the snooze button and get stuck in? Here`s a taste of what you`ll be doing day-to-day...
- Provide administrative support to the Ecommerce team by picking up a variety of different admin-based tasks that help with the day-to-day running of the website
- Collaborate with cross-functional teams, such as marketing, merchandising, and buying, to ensure a seamless operation
- Develop and execute promotional campaigns, collaborating with the commercial team to finalise offers and promotions that align with business objectives and customer preferences
- Proactively maintain and update information on the website, ensuring accuracy, consistency and adherence to brand guidelines
- Uphold a consistent look and feel and customer journey, creating a cohesive and engaging brand experience for customers
- Serve as a customer contact point, promptly and professionally answering internal and external customer questions
- Conduct comprehensive competitive analysis to gather and analyse relevant market data, including competitor pricing strategies and product positioning
- Curate and maintain website content to ensure its relevance, accuracy, and effectiveness, providing customers with a seamless and informative online shopping experience.
- Identify potential areas for improvement in website usability and conversion optimisation. Propose actionable strategies to enhance user experience and increase conversion rate
- Collaborate with cross-functional teams to contribute to the development and implementation of innovative ecommerce strategies
- Demonstrate adaptability and proactiveness in performing a diverse range of administrative tasks as assigned. Contribute to maintaining an organised and efficient work environment, ensuring the smooth operation of the company's ecommerce operations
This is the type of person we`re dreaming of:
- No prior experience is required, but a willingness to learn and a positive attitude are essential
- Detail-oriented approach, demonstrating meticulous attention to detail to ensure accuracy in all areas of the role
- Effective communication, both written and verbal, is crucial for interacting with a wide range of cross-functional teams
- Ability to work independently and as part of a team, collaborating with colleagues from different departments and contributing to a positive work environment
- Great problem-solving skills with the ability to identify, analyse and resolve customers issues, product glitches or general web discrepancies
- Adaptable and flexible; ability to adapt to changing priorities and learn new procedures. Handling unexpected situations well is crucial in the dynamic environment of ecommerce
- Excellent organisational skills with the ability to manage multiple tasks and prioritising effectively
- Willingness to take initiative and demonstrate a proactive approach to all tasks
- Proficient in MS Office Suite
- Basic understanding of Ecommerce principles and good computer literacy. A general understanding of computers, internet navigation and online tiles is advantageous
- Bonus: Our discretionary annual bonus scheme recognises the hard work and dedication of our superstar dreamers.
- Discounts: Amazing staff discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping.
- Buy-in schemes: You`ll have the opportunity to buy extra holiday, private healthcare, or savings and loans.
- Parking: We know it goes without saying, but our free onsite parking gives you peace of mind when you travel.
- Wellbeing: We partner with the Retail Trust to offer a 24-hour helpline with a variety of support services, as well as hosting an on-site gym and out of hours GP service.
- Hybrid working: Whether you`re an early bird or night owl, we trust you to work your hours responsibly to suit you!
At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we`d like to make work a special place to be too. We`re the UK`s most loved bed retailer, so it`s important our people feel the love as well. There`s over 250 of us at our affectionally named `Bedquarters` in High Wycombe, Buckinghamshire, where every dreamer makes a difference. We`re super passionate about our people-first culture, which means we like to keep things simple and celebrate every success, big or small! From a payday treats trolley to charity fundraisers and all-staff lunches, we know we do it best when we do it together. And together we`ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We`re owned by the world`s largest bedding provider, Tempur Sealy, and have our very own Bed Factory right here in the UK. You`ll even get a guided tour when you join - that`s part of our mission to get you fully bed-ucated during your induction. With 208 stores nationwide, 6 central warehouses and 12 delivery centres, we sell 14,000 mattresses, bases and headboards every single week. Now that`s a lot of Zzzs. So if you`re bonkers about bed, silly for siestas and keen on your kip, we think Dreams could be the perfect place for you. Dreams. Love your job.
AMRT1_UKTJ
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Trading Assistant in High Wycombe
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Dreams, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Dreams!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Dreams, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Dreams and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Dreams that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Dreams
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
