Distribution Centre Manager

DistributionPermanentFull timeWarrington, CheshireCompetitiveThe RoleYour dream roleJoin the Dreams Distribution team as a Service Centre Manager at our Warrington home delivery depot, leading final mile operations and driving service, performance, and customer satisfaction across the region.How you’ll help the nation sleep betterReporting to the Head of Distribution, you`ll be fully accountable for the smooth and efficient operation of the Delivery Service Centre.Providing a first class delivery service to our customers within commercial guidelines, ensuring Customer queries are dealt with and escalated where appropriate.Working to ensure KPIs are achieved and recorded accurately.Motivate and encourage the warehouse and delivery crews and ensure they are up to date with all relevant business communications and are empowered to do the best job possible.Set clear expectations, communicate team goals and identify opportunities for development and skills training.Manage recruitment and onboarding on new team members.Ensuring the Distribution Centre is run in a professional, ethical, profitable and commercial manner.Lead meetings, share best practice and keep everyone focused on operational goals.Maintain high standards across the working environment and ensure our brand is represented brilliantly.The PersonWe’re dreaming of someone who’s:An experienced manager in a similar environment, with proven ability to manage performance.Able to confidently build relationships across all levels of the businessOrganised, proactive and comfortable balancing priorities in a busy operational environment.Customer-focused and passionate about delivering consistently high standards.Comfortable using various systems to maintain information and produce clear reports - D365 would be advantageous.Able to manage, coach and develop a large diverse team.Calm, supportive and solutions-focused when challenges arise.In return, we offer youCompetitive pay and bonus opportunities.Generous staff discount, plus savings on restaurants, holidays and shopping.24-hour Retail Trust helpline and wellbeing resources.Buy-in schemes for extra holiday, private healthcare, or savings and loans.Learning and development opportunities to help you grow your career with Dreams.About DreamsWhat makes Dreams differentSince 1985, we’ve been making bedtimes better, and we’re not hitting the snooze button anytime soon. Backed by Somnigroup, the world’s largest bedding provider, we sell over 14,000 mattresses, bases and headboards every week.You’ll join the expert delivery team behind those orders, in a friendly and supportive environment where every dreamer makes a difference. If you’re bonkers about beds, keen on your kip and passionate about people, Dreams could be the perfect place for you.Dreams. Love your job.We can’t promise breakfast in bedBut, we can promise these:Wellbeing that worksIt’s not something we sweep under the bed – it’s central to how we look after each other.Perks you can pickLife looks different for everyone, so we give you options.Room to growYour career should feel as supportive as one of our mattresses.Extra goodiesEvery department has its own set of additional perks too.Wellbeing that worksSleep comes easier when you know you’re supported.Every colleague gets free access to the Retail Trust wellness hub, giving you round-the-clock care for both body and mind. Need to see a GP at 3am? Sorted. Need confidential counselling or expert financial advice? That’s covered too. You’ll also have access to wellbeing resources, self-care tools, and a helpline whenever you need to talk things through. Because life happens, and we’ll make sure you’ve got the support to handle it – not just at work, but everywhere else too.Perks you can pickWe know everyone recharges in different ways.That’s why we’ve built flexibility right into our benefits. Need a few more duvet days? You can buy extra holiday. Prefer peace of mind? Opt into private healthcare for you and your family. Looking to plan ahead? Make use of our savings and loans schemes to make life’s bigger dreams easier to reach. However you like to look after yourself – time off, top-ups or a little extra security – we’ve got options to make it work for you.Room to growYour career should feel like a journey, not a dead end.That’s why we invest in training and development that helps you stretch your skills and reach your next goal – whatever that looks like. You’ll have access to workshops, mentoring, leadership programmes and apprenticeships that lead to recognised qualifications. Because at Dreams, growing your career should feel as natural as getting a good night’s sleep.Extra goodiesEvery department has its own little Dream extras.In Retail, you’ll find competitive salaries, uncapped commission and peak incentives that make going above and beyond worth it. In Distribution, there are performance-related bonuses and recognition awards for those who go the extra mile. In Bedquarters, you’ll enjoy hybrid working, annual bonuses and colleague discounts. And in our Bed Factory, you’ll get hands-on support and full training to help you master your craft. Wherever you work, you’ll find benefits that fit your role, reward your effort and help you feel right at home.Where you’ll be workingHere is where you’ll be based, whether that’s Bedquarters, or our Bed Factory or one of our stores.WarringtonCheshireWA1 4RZ