The Role
We`re looking for Customer Service Advisors to join our team on a 6-month fixed term contract. In this role, you will deliver outstanding customer service through effective communication and issue resolution. Build positive customer relationships, collaborate with teams, and contribute to ongoing improvements, ensuring a superior customer experience and fostering brand loyalty. Ready to skip the snooze button and get stuck in? Here`s a taste of what you`ll be doing day-to-day
- In a very fast paced environment Respond to incoming customer inquiries via phone, email, or chat in a professional and courteous manner.
- Identify and assess customer needs, providing accurate information and effective solutions.
- Assist customers in navigating our products/services and resolving any concerns or issues.
- Record and maintain accurate customer interaction details in our order management systems.
- Collaborate with other team members to share insights and improve overall service quality.
- Uphold company policies and procedures to ensure consistency and compliance.
- Strive to meet and exceed individual and team performance targets.
- Provide appropriate resolutions, help and advice to customers in line with established procedures, this includes but is not limited to: Offer agreed incentives to reduce refunds and
- Prevent cancellations, resolve issues with faulty and damaged goods ...
Customer Service Advisor - FTC employer: Dreams
At Dreams, we pride ourselves on being an exceptional employer, offering a competitive salary and uncapped commission to reward your hard work. Our vibrant work culture in Cwmbran fosters personal growth through comprehensive training and development opportunities, alongside fantastic employee benefits like discounts and wellness support. Join us to be part of a team that values your contributions and helps you thrive in your career while making a meaningful impact on our customers' lives.
