Home Delivery Supervisor

Overview

At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we`d like to make work a special place to be too. We`re the UK`s most loved bed retailer, so it`s important our people feel the love as well. Together we`ve been making bedtimes better since 1985, with no signs of hitting the snooze button.

You`ll join our expert team who deliver 14,000 mattresses, bases, and headboards every single week. Now that`s a lot of Zzzs. So, if you`re bonkers about bed, silly for siestas and keen on your kip, we think Dreams could be the perfect place for you.

Dreams. Love your job. This is an exciting opportunity to join our delivery service team at Dreams. As a Home Delivery Supervisor or Service Support Manager as we call it in the world of Dreams. You`ll play a key role in managing a team in serving our customers, ensuring their perfect bed is delivered without a hitch.

Ready to skip the snooze button and get stuck in? Here`s a taste of what you`ll be doing day-to-day…

Responsibilities

• Leading and motivating a team of people to meet the requirements to deliver outstanding customer service and meet performance targets and KPI`s.
• Ensuring our customers orders are scheduled, loaded and delivered with both efficiency and professionalism.
• Provide support to our drivers out on the road to ensure we are providing first class customer service.
• Managing inventories and stock inbound and outbound, including keeping detailed records of inventory row/bay checks, and advising management where necessary of any shortages or issues.
• Liaising with UK suppliers and reconciliation of supplier booking-in requests.
• Assisting management with hiring processes and new team members and training.
• Conducting team meetings to update members on best practices and continuing expectations.
• Developing strategies to promote team member adherence to Company regulations and performance goals.
• Providing quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.

In your dream role, you`ll receive

• Competitive salary
• Discretionary bonus
• Discounts: Amazing staff discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping.
• Buy-in schemes: You`ll have the opportunity to buy extra holiday, private healthcare, or savings.
• Learning and development: Our comprehensive induction program gives you the best possible start to your career with us, with the opportunity to progress into different business areas as your experience grows.
• Wellbeing: We partner with the Retail Trust to offer a full wellness hub, including a 24-hour helpline, out of hours GP services and access to counselling.

A bit about you

• People-first: You will have a friendly and personable nature, with a passion for great service and making our customers happy!
• Experience: Previous experience as a Team Leader / Supervisor with the ability to coach and develop a diverse team is a must, and it would be super handy if you also had some knowledge of home delivery services.
• Tech Savvy: Excellent IT skills, including Microsoft Office suite, bespoke systems etc. with the ability to produce and interpret written reports.
• Team player: Every dreamer plays a role in making each day enjoyable, so you`ll have a positive work ethic and thrive as a part of a team.
• Resilient: We know things don`t always go to plan, so remaining calm under pressure is important.
• Communicator: Using your excellent communications skills, you`ll be able to build rapport and establish great relationships with customers and colleagues.
• Flexible: You will need to be flexible with your working hours, including working on Saturdays.