Your dream roleAs a Service Support Manager, you’ll coach, motivate and support our Delivery Drivers and Assistants to provide outstanding service.
How you’ll help the nation sleep better
- Lead, coach and motivate the delivery team to provide outstanding customer service and achieve performance targets and KPIs.
- Keep daily performance information accurate and up to date, sharing clear reports and priorities with the team.
- Oversee stock moving into and out of the service centre, maintaining accurate inventory records and highlighting shortages or issues.
- Liaise with UK suppliers and reconcile booking-in requests through internal systems.
- Set clear expectations, communicate team goals and identify opportunities for development and skills training.
- Support the recruitment, onboarding and training of new team members.
- Help colleagues resolve day-to-day queries while ensuring work meets our quality standards and guidelines.
- Lead team meetings, share best practice and keep everyone focused on operational goals.
- Maintain high standards across the working environment and ensure our brand is represented brilliantly.
- Support customers with enquiries and complaints, working to reach a positive and professional resolution.
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Home Delivery Manager in Gartcosh employer: Dreams Ltd
At Dreams, we pride ourselves on being an exceptional employer, offering a competitive salary and an uncapped commission scheme that rewards your hard work. Our vibrant work culture in Dumfries fosters team engagement and personal development, with numerous opportunities for training and progression, alongside fantastic benefits like generous discounts and wellness support. Join us to not only achieve your career goals but also to be part of a fun and supportive environment where every day brings new opportunities to excel.
