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For Companies At a Glance
- Tasks: Provide exceptional customer service and help customers find their perfect mattress.
- Company: Join the UK's most loved bed retailer, Dreams, in a fun and friendly environment.
- Benefits: Competitive salary, uncapped commission, discounts, and wellness support.
- Why this job: Be part of a team that makes bedtimes better and helps customers sleep soundly.
- Qualifications: Passion for customer service and a love for all things sleep-related.
- Other info: Flexible 20-hour work week with great career progression opportunities.
About us
At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we’d like to make work a special place to be too. We’re the UK’s most loved bed retailer, so it’s important our people feel the love as well. Together we’ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We’re owned by the world’s largest bedding provider, Tempur Sealy, and sell 14,000 mattresses, bases and headboards every single week. Now that’s a lot of Zzzs. With over 200 stores nationwide, you’ll join our team of sleep‑savvy Bed Experts in a fun and friendly environment where every dreamer makes a difference. So if you’re bonkers about bed, silly for siestas and keen on your kip, Dreams could be the perfect place for you. Dreams. Love your job.
Benefits
- Competitive salary: £16,000 achievable on target earnings
- Commission: Our uncapped commission scheme recognises the hard work and dedication of our superstar dreamers, with extra special peak incentives.
- Discounts: Amazing colleague discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping.
- Buy‑in schemes: You’ll have the opportunity to buy extra holiday, private healthcare, or savings and loans.
- Learning and development: Our comprehensive induction gives you the best possible start to your career with us, whether it’s a bitesize course on our Beducation learning platform or face‑to‑face training from our L&D team, there are heaps of ways to keep your skills sharp at Dreams, with progression opportunities as your experience grows.
- Wellbeing: We partner with the Retail Trust to offer a full wellness hub, including a 24‑hour helpline, out of hours GP services and access to counselling.
- New in 2024 – enhanced maternity & paternity pay
Job Details
Working as part of our Retail team in East Kilbride for 20 hours a week, you will be a vital part of the store’s success. We want every store visit to be exceptional for our customers, so you’ll work closely with members of the public to understand their needs and advise them on high‑value purchases.
Day‑to‑Day Responsibilities
- Making our customers feel at home through exceptional service. At Dreams, this means listening to customer’s needs and guiding them, asking the right questions at the right time to find the perfect fit.
- Being on hand every step of the way whilst customers browse in store, from greeting at the door to getting to know them and their sleep preferences.
- Becoming a Sleepmatch Master, using our market‑leading sleep technology to help customers choose the right mattress just for them. Sleepmatch is our bit of wizardry that makes the bed buying process simple and you’ll love it!
- Helping to make the store look its absolute best, from general housekeeping and cleaning to updating displays.
Retail Sales Assistant in East Kilbride employer: Dreams Ltd
Contact Detail:
Dreams Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant in East Kilbride
✨Tip Number 1
Get to know Dreams inside out! Familiarise yourself with our products and the Sleepmatch technology. When you walk into that interview, show us your passion for beds and how you can help customers find their perfect match.
✨Tip Number 2
Practice your people skills! Retail is all about connecting with customers. Role-play with a friend or family member to nail down how you'd greet customers and guide them through their shopping experience.
✨Tip Number 3
Show off your enthusiasm! We love candidates who are bonkers about beds. Share your personal experiences with sleep and how you think you can make a difference in our customers' lives during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure to highlight your customer service skills and any relevant experience. We’re excited to see how you can contribute to making bedtimes better!
We think you need these skills to ace Retail Sales Assistant in East Kilbride
Some tips for your application 🫡
Show Your Passion for Sleep: When you're writing your application, let your love for sleep and all things comfy shine through! We want to see how bonkers you are about beds and why you think Dreams is the perfect place for you.
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Retail Sales Assistant role. Highlight any customer service experience and your ability to connect with people – it’s all about making our customers feel at home!
Be Personable in Your Cover Letter: Your cover letter is your chance to show us your personality! Keep it friendly and engaging, and don’t forget to mention why you’re excited about joining our team of sleep-savvy Bed Experts.
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, we love seeing applications come in from our future dreamers!
How to prepare for a job interview at Dreams Ltd
✨Know Your Stuff About Beds
Before the interview, brush up on your knowledge of mattresses and sleep products. Familiarise yourself with Dreams' offerings and the Sleepmatch technology. This will show your passion for the role and help you engage in meaningful conversations during the interview.
✨Show Off Your People Skills
As a Retail Sales Assistant, you'll be interacting with customers all day. Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond to meet a customer's needs – this will highlight your suitability for the role.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some questions that show your interest in the company culture and growth opportunities. For instance, ask about the training programmes available or how the team collaborates to create a welcoming environment for customers.
✨Be Yourself and Have Fun
Dreams values a fun and friendly atmosphere, so let your personality shine through. Be genuine and enthusiastic about the role. A positive attitude can go a long way in making a great impression, so don’t be afraid to show your excitement for the opportunity!
