At a Glance
- Tasks: Deliver outstanding customer service and resolve issues in a fast-paced environment.
- Company: Join Dreams, the UK's most loved bed retailer with a people-first culture.
- Benefits: Enjoy competitive salary, bonuses, discounts, and flexible working options.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping customers and building brand loyalty.
- Qualifications: Proven customer service experience and excellent communication skills required.
The predicted salary is between 28046 - 34278 £ per year.
We are looking for Customer Service Advisors to join our team on a 6-month fixed term contract. In this role, you will deliver outstanding customer service through effective communication and issue resolution. Build positive customer relationships, collaborate with teams, and contribute to ongoing improvements, ensuring a superior customer experience and fostering brand loyalty.
Ready to skip the snooze button and get stuck in? Here’s a taste of what you’ll be doing day-to-day:
- Respond to incoming customer inquiries via phone, email, or chat in a professional and courteous manner.
- Identify and assess customer needs, providing accurate information and effective solutions.
- Assist customers in navigating our products/services and resolving any concerns or issues.
- Record and maintain accurate customer interaction details in our order management systems.
- Collaborate with other team members to share insights and improve overall service quality.
- Uphold company policies and procedures to ensure consistency and compliance.
- Strive to meet and exceed individual and team performance targets.
- Provide appropriate resolutions, help and advice to customers in line with established procedures, including offering agreed incentives to reduce refunds and prevent cancellations, and resolving issues with faulty and damaged goods by following the Company’s Faulty Goods Procedure.
- Ensure that all communications, both written and oral, are always professional and of the highest standard and in line with Company guidelines.
The Person:
- Experience: Proven customer service experience gained within a fast-paced customer-facing environment. Excellent IT skills, including Microsoft Office suite, bespoke systems etc. Ability to cope in a constantly changing and demanding environment.
- People-first: Ability to not only put our customers first, but also their colleagues.
- Communicator: Excellent telephone manner and verbal and written communication skills.
- Motivated: Ability to manage individual workloads and be proactive.
- Team player: Someone that is a real team player and looks to help their fellow colleagues.
In your dream role, you’ll also receive:
- Bonus: A quarterly bonus scheme to regularly recognise the hard work and dedication of our superstar dreamers.
- Discounts: Amazing staff discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping.
- Buy-in schemes: You’ll have the opportunity to buy extra holiday, private healthcare, or savings and loans.
- Parking: Free onsite parking gives you peace of mind when you travel.
- Wellbeing: We partner with the Retail Trust to offer a 24-hour helpline with a variety of support services, as well as hosting an out of hours GP service.
- New to 2024: Enhanced maternity & paternity pay.
- On-site gym: Step into our newly refreshed, free on-site gym, where you’ll find everything you need to stay fit and energised.
- Hybrid working: Flexible working arrangements.
At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we’d like to make work a special place to be too. We’re the UK’s most loved bed retailer, so it’s important our people feel the love as well. There’s over 250 of us at our affectionately named ‘Bedquarters’ in High Wycombe, Buckinghamshire, where every dreamer makes a difference.
We’re super passionate about our people-first culture, which means we like to keep things simple and celebrate every success, big or small! From a payday treats trolley to charity fundraisers and all-staff lunches, we know we do it best when we do it together.
And together we’ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We’re owned by the world’s largest bedding provider, Tempur Sealy, and have our very own Bed Factory right here in the UK.
You’ll even get a guided tour when you join and that’s part of our mission to get you fully bed-ucated during your induction.
With 208 stores nationwide, 6 central warehouses and 12 delivery centres, we sell 14,000 mattresses, bases and headboards every single week.
So if you’re bonkers about bed, silly for siestas and keen on your kip, we think Dreams could be the perfect place for you.
Dreams. Love your job.
Customer Service Advisor - FTC employer: Dreams Limited
At Dreams, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture in our Edinburgh Straiton store. With competitive salaries, uncapped commission, and a strong focus on employee wellbeing and development, we ensure that every team member feels valued and has the opportunity to grow their career while enjoying fantastic perks and discounts. Join us in creating a positive impact on our customers' lives as we make bedtimes better together.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - FTC
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Dreams Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Dreams Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor - FTC
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Dreams Limited.
How to prepare for a job interview at Dreams Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Dreams Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Dreams Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
