Company Description
Dreams Care Homes is a nursing care provider dedicated to offering safe, supportive, and person-centered living environments. The organization focuses on promoting independence, dignity, and quality of life for individuals who require care and support. Team members work collaboratively to deliver compassionate, consistent care tailored to each resident’s needs. Dreams Care Homes values professionalism, continuous improvement, and strong partnerships with families and local services. The Caldicot location offers a community-based setting where staff can make a meaningful difference every day.
Role Description
The Deputy Manager is a full-time, on-site role based at Dreams Care Homes in Caldicot. This role supports the Registered Manager in overseeing daily operations, ensuring high standards of care, and maintaining compliance with relevant regulations and policies. Day-to-day tasks include supervising care staff, coordinating resident care plans, monitoring health and safety practices, and assisting with scheduling and resource allocation. The Deputy Manager will help manage documentation, contribute to inspections and audits, and respond to issues or incidents in a timely, professional manner. The role also involves building positive relationships with residents, relatives, and external professionals, supporting training and development of the care team, and promoting a respectful, inclusive culture within the home.
Qualifications
- Experience in care home or social care settings, with a solid understanding of person-centered care and safeguarding practices.
- Skills in staff supervision and team leadership, including mentoring, performance feedback, and rota management.
- Strong organizational and administrative abilities, including accurate record-keeping, reporting, and familiarity with care-related documentation.
- Effective communication and interpersonal skills, with the ability to work collaboratively with residents, families, colleagues, and external professionals.
- Knowledge of relevant care standards, health and safety regulations, and quality assurance processes within residential care.
- Ability to remain calm under pressure, make sound decisions, and manage emergencies or incidents in a professional manner.
- Commitment to equality, diversity, and inclusion, with a respectful approach to individuals from different backgrounds and with varying needs.
- Relevant qualification in health and social care (e.g., NVQ/QCF Level 3 or above) or equivalent experience; willingness to undertake further training.
- Basic IT proficiency for managing electronic records, emails, and internal systems.
- Flexibility to work varied part-time shifts as required to support the needs of the home.
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