Reports To:Customer Care Manager Location:Duncrue Crescent, Belfast Hours: 39 hours per week (Monday to Thursday 8.00am - 5.00pm, Friday 8.00am-1.00pm, alternate Fridays working from home 12pm - 5pm) Salary: £28,000 per annum Join a Growing Business Where Customer Service Matters Are you passionate about helping people and delivering outstanding customer experiences? Do you enjoy building relationships, solving problems, and making a real difference to customers every day? Dreams and Sofatime are looking for a Customer Care Advisor to join our friendly and supportive team on a permanent, full-time basis. About the Role As a Customer Care Advisor, you'll be at the heart of our customer journey, providing exceptional support and helping customers find solutions that meet their needs. We're looking for people with personality, empathy, and a genuine desire to help others. If you're someone who enjoys talking to people, solving problems, and delivering great service, this could be the perfect role for you. What You'll Be Doing Responding to customer, store, and supplier enquiries via telephone and email. Taking ownership of customer issues and complaints through to resolution. Building positive relationships with customers and delivering exceptional service. Ensuring every customer interaction reflects our commitment to outstanding service. What We're Looking For Essential Skills & Experience Strong IT skills, including Microsoft Word, Excel, and Outlook. Strong customer service focus with a passion for helping people. That's why we offer a range of benefits designed to support you both at work and at home: Generous Staff Discount Enjoy exclusive savings on our products for you, your family and friends Free On-Site Parking Convenient and hassle-free parking at work. Additional Annual Leave Opportunity Through our Smoke Break Exchange initiative, non-smokers can earn an extra day's holiday each year. Length of Service Awards We celebrate and reward loyalty and long-term commitment to the business. Enhanced Family Leave Enhanced maternity and paternity benefits to support you during life's important moments. Employee Referral Bonus Recommend great people to join our team and receive a bonus when your referral is successful. *Skills: Customer Service Customer Care Microsoft Office Strong communication skills Multitasking Benefits: Staff Discount Smoke Break Exchange Length of Service Maternity Paternity Parking
