At a Glance
- Tasks: Provide exceptional customer support and build strong relationships with clients.
- Company: Join a growing business that values customer service and teamwork.
- Benefits: Competitive salary, supportive team environment, and flexible working options.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 28000 - 28000 £ per year.
Reports To: Customer Care Manager
Location: Duncrue Crescent, Belfast
Hours: 39 hours per week (Monday to Thursday 8.00am - 5.00pm, Friday 8.00am-1.00pm, alternate Fridays working from home 12pm - 5pm)
Salary: £28,000 per annum
Join a Growing Business Where Customer Service Matters
Are you passionate about helping people and delivering outstanding customer experiences? Do you enjoy building relationships, solving problems, and making a real difference to customers every day? If so, we'd love to hear from you. Dreams and Sofatime are looking for a Customer Care Advisor to join our friendly and supportive team on a permanent, full-time basis. This is an exciting opportunity to become part of a successful and rewarding business where your contribution is valued, your voice is heard, and no two days are the same.
About the Role
As a Customer Care Advisor, you'll be at the heart of our customer journey, providing exceptional support and helping customers find solutions that meet their needs. This role is about much more than answering calls and emails. You'll build strong relationships with customers, take ownership of enquiries, and work closely with colleagues, stores, and suppliers to deliver positive outcomes. We're looking for people with personality, empathy, and a genuine desire to help others. If you're someone who enjoys talking to people, solving problems, and delivering great service, this could be the perfect role for you.
What You'll Be Doing
- Responding to customer, store, and supplier enquiries via telephone and email.
- Taking ownership of customer issues and complaints through to resolution.
- Building positive relationships with customers and delivering exceptional service.
- Liaising with suppliers and colleagues to find effective solutions.
- Negotiating commercially with customers and suppliers when required.
- Arranging and confirming delivery dates with customers.
- Ensuring every customer interaction reflects our commitment to outstanding service.
What We're Looking For
Essential Skills
Customer Care Advisor TLNT1_NI in Belfast employer: Dreams and Sofatime
At Dreams and Sofatime, we pride ourselves on fostering a vibrant work culture where every team member is valued and empowered to make a difference. Located in the heart of Belfast, our Customer Care Advisor role offers competitive salary, flexible working arrangements, and opportunities for personal and professional growth within a supportive environment. Join us to be part of a dynamic team that prioritises exceptional customer service and meaningful relationships.
