At a Glance
- Tasks: Support customers through the vehicle order and contract lifecycle with precision and care.
- Company: Join DreamLease, a dynamic family-run vehicle leasing company with over 30 years of experience.
- Benefits: Enjoy competitive pay, a supportive team, and opportunities for growth in a thriving industry.
- Other info: Be part of a friendly team in a fast-paced environment with great career prospects.
- Why this job: Make a real difference by delivering exceptional customer service and building strong relationships.
- Qualifications: Attention to detail and excellent communication skills are essential for this role.
The predicted salary is between 25000 - 30000 £ per year.
Are you an experienced administrator with a keen eye for detail? We're looking for an Administrative Assistant to join our experienced Administration team, supporting our busy sales teams and growing customer base. You will be responsible for supporting customers throughout the full vehicle order and contract lifecycle, from initial order processing through to delivery, in‑life management, and end‑of‑contract activities. The postholder will work closely with customers, dealers, funders and other third‑party partners such as maintenance and fleet management providers. Delivering a high standard of customer service, maintaining strong partner relationships and ensuring accurate record‑keeping are central to the role.
About Us: DreamLease is a long‑established, growing and dynamic family‑run vehicle leasing company with over 30 years’ experience in the motor industry. We provide competitive vehicle leasing options to individuals and businesses nationwide, and our aim is to become the UK's leading vehicle leasing company.
Key Responsibilities:
- Process customer vehicle orders and associated finance agreements accurately and efficiently, using both in‑house systems and external funder platforms, ensuring all information is complete and compliant with company and funder requirements.
- Coordinate and arrange vehicle deliveries by liaising with customers and dealer partners, managing expectations, confirming timelines, and ensuring a smooth handover process.
- Manage post‑delivery administration, including the collection, verification and submission of all required paperwork to dealers and funders within agreed timescales.
- Support customers throughout the life of their contract, handling end‑of‑contract and midterm activities such as contract amendments, early terminations, mileage changes and arranging vehicle collections in line with policy and contractual terms.
- Deliver consistently high levels of customer service by responding to enquiries promptly and professionally, resolving issues effectively, and acting as a point of contact for customers and internal stakeholders.
- Build and maintain strong working relationships with dealers, funders and other third‑party partners, ensuring clear communication, efficient issue resolution and collaborative ways of working.
- Assist customers with queries across phone, email and system‑based communication, keeping them informed of progress and providing clear, accurate updates at each stage of the process.
- Maintain accurate, up‑to‑date customer and contract records on internal systems, ensuring data integrity, audit readiness, and compliance with internal procedures and regulatory requirements.
Administrator employer: DreamLease
DreamLease is an exceptional employer that values its employees and fosters a supportive work culture. With over 30 years in the vehicle leasing industry, we offer our team members opportunities for professional growth and development while ensuring a dynamic and family-oriented environment. Located in a thriving sector, we pride ourselves on delivering outstanding customer service and maintaining strong relationships, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for an Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their services and values, especially how they handle customer relationships. This will help you tailor your answers and show that you're genuinely interested in joining the team.
✨Tip Number 3
Practice your communication skills! As an Administrator, you'll be dealing with customers and partners regularly. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any questions or issues that come your way.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of our dynamic team at DreamLease. Let's get you that Administrator role!
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Administrator role. Highlight your experience in administration, customer service, and any relevant skills that match the job description. We want to see how you can support our sales teams and customers!
Showcase Your Attention to Detail:Since we're looking for someone with a keen eye for detail, be sure to include examples in your application that demonstrate this skill. Whether it's managing records or coordinating deliveries, let us know how you've excelled in these areas.
Highlight Your Customer Service Skills:Customer service is key in this role, so share specific instances where you've gone above and beyond for customers. We love seeing how you’ve built strong relationships and resolved issues effectively!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on the chance to join our dynamic team!
How to prepare for a job interview at DreamLease
✨Know Your Stuff
Before the interview, make sure you understand the role of an Administrator inside out. Familiarise yourself with the vehicle order and contract lifecycle, as well as the importance of customer service in this position. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Attention to Detail
Since this role requires a keen eye for detail, be prepared to discuss examples from your past experience where your attention to detail made a difference. Whether it was ensuring accurate record-keeping or managing complex schedules, highlight how your meticulous nature has benefited your previous employers.
✨Demonstrate Your Customer Service Skills
Customer service is at the heart of this role, so think of specific instances where you've gone above and beyond for a customer. Be ready to share how you handled difficult situations or resolved issues effectively, as this will showcase your ability to maintain strong partner relationships.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company and the team you'll be working with. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values. Questions about their approach to customer service or how they support their staff can be great conversation starters.
