At a Glance
- Tasks: Support customers through the vehicle order and contract lifecycle with precision and care.
- Company: Join DreamLease, a dynamic family-run vehicle leasing company with over 30 years of experience.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Be part of a friendly team that values collaboration and strong partner relationships.
- Why this job: Make a real difference by delivering exceptional customer service in a fast-paced industry.
- Qualifications: Experience in administration and a passion for customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
Are you an experienced administrator with a keen eye for detail? We're looking for an Administrative Assistant to join our experienced Administration team, supporting our busy sales teams and growing customer base. You will be responsible for supporting customers throughout the full vehicle order and contract lifecycle, from initial order processing through to delivery, in‑life management, and end‑of‑contract activities. The postholder will work closely with customers, dealers, funders and other third‑party partners such as maintenance and fleet management providers. Delivering a high standard of customer service, maintaining strong partner relationships and ensuring accurate record‑keeping are central to the role.
About Us: DreamLease is a long‑established, growing and dynamic family‑run vehicle leasing company with over 30 years’ experience in the motor industry. We provide competitive vehicle leasing options to individuals and businesses nationwide, and our aim is to become the UK's leading vehicle leasing company.
Key Responsibilities:
- Process customer vehicle orders and associated finance agreements accurately and efficiently, using both in‑house systems and external funder platforms, ensuring all information is complete and compliant with company and funder requirements.
- Coordinate and arrange vehicle deliveries by liaising with customers and dealer partners, managing expectations, confirming timelines, and ensuring a smooth handover process.
- Manage post‑delivery administration, including the collection, verification and submission of all required paperwork to dealers and funders within agreed timescales.
- Support customers throughout the life of their contract, handling end‑of‑contract and midterm activities such as contract amendments, early terminations, mileage changes and arranging vehicle collections in line with policy and contractual terms.
- Deliver consistently high levels of customer service by responding to enquiries promptly and professionally, resolving issues effectively, and acting as a point of contact for customers and internal stakeholders.
- Build and maintain strong working relationships with dealers, funders and other third‑party partners, ensuring clear communication, efficient issue resolution and collaborative ways of working.
- Assist customers with queries across phone, email and system‑based communication, keeping them informed of progress and providing clear, accurate updates at each stage of the process.
- Maintain accurate, up‑to‑date customer and contract records on internal systems, ensuring data integrity, audit readiness, and compliance with internal procedures and regulatory requirements.
Admin Assistant: Vehicle Leasing & Contracts employer: DreamLease
DreamLease is an exceptional employer that values its employees and fosters a supportive work culture, making it an ideal place for those looking to grow in the vehicle leasing industry. With over 30 years of experience, we offer comprehensive training and development opportunities, ensuring our team members are equipped to deliver outstanding customer service while building strong relationships with clients and partners. Located in a dynamic environment, we pride ourselves on being a family-run business that prioritises employee well-being and job satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Admin Assistant: Vehicle Leasing & Contracts
✨Tip Number 1
Network like a pro! Reach out to your connections in the vehicle leasing and administration sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching DreamLease and understanding their values. Show us that you’re not just another candidate, but someone who genuinely wants to contribute to our mission of delivering top-notch customer service.
✨Tip Number 3
Practice your communication skills! As an Admin Assistant, you'll be liaising with customers and partners. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at DreamLease.
We think you need these skills to ace Admin Assistant: Vehicle Leasing & Contracts
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your administrative experience and attention to detail. Use keywords from the job description to show that you understand what we're looking for in an Admin Assistant.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you're passionate about vehicle leasing and how your skills can support our sales teams and customers. Keep it friendly and professional!
Showcase Your Customer Service Skills:Since delivering high levels of customer service is key, include examples of how you've successfully managed customer relationships in the past. We love seeing how you’ve gone the extra mile!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at DreamLease
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of vehicle leasing and contracts. Familiarise yourself with common terms and processes, as well as the specific responsibilities mentioned in the job description. This will show that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Attention to Detail
As an Admin Assistant, attention to detail is crucial. Prepare examples from your past experience where your keen eye for detail made a difference, whether it was catching an error in paperwork or ensuring compliance with regulations. Be ready to discuss how you maintain accuracy in your work.
✨Customer Service is Key
Since delivering high levels of customer service is central to the role, think of specific instances where you've gone above and beyond for a customer. Be prepared to share these stories during the interview to demonstrate your commitment to excellent service and your ability to handle enquiries professionally.
✨Build Relationships
The role involves working closely with various partners, so highlight your experience in building and maintaining strong relationships. Discuss how you communicate effectively with different stakeholders and resolve issues collaboratively. This will show that you can thrive in a team-oriented environment.
