Starter Kit Community Manager
Company Description
HelpBnk is focused on building a community of 10 million people who believe every dream is achievable through mutual support. The platform enables members to receive help for free while earning rewards for helping others, creating a culture of generosity and shared progress. HelpBnk brings together like-minded individuals who are motivated by collaboration, personal growth, and positive impact. Team members have the opportunity to shape a growing movement that connects people, resources, and opportunities across diverse backgrounds.
Role overview
We’re looking for a dedicated Starter Kit Community Manager.
Key responsibilities
- Support the Community and Starter Kit teams with day-to-day engagement inside the Starter Kit community
- Maintain a visible, responsive, and supportive presence in the space
- Welcome members and help create a positive, high-energy environment
- Engage with member posts and comments, and help surface useful conversations
- Signpost members to relevant resources, learning content, events, and next steps
- Help increase visibility and usage of the resources and existing support content
- Help maintain pinned posts, resource posts, and other helpful guidance within the space
- Support keeping the space organised, positive, and well moderated
- Escalate issues, recurring questions, or member concerns where needed.
- Work collaboratively with the Starter Kit Team to improve the overall Starter Kit member experience
- Support community-related logistics and follow-up connected to Starter Kit calls
- Collect data on users wants and needs to improve our offerings.
- Own the weekly seminar calls
Ideal candidate
- Strong written communicator
- Friendly, proactive, and dependable
- Comfortable engaging with people in an online community setting
- Good judgment about when to respond directly and when to escalate
- Organised and able to maintain consistency day to day
- Confident signposting people toward the right next step, resource, or support
- Ideally familiar with the Starter Kit journey and member experience
- Ideally a member of the HelpBnk community
Hours and compensation
This is a part-time role. Expected hours to be agreed
