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For Companies At a Glance
- Tasks: Be the voice of Odyssey, managing luxury requests and ensuring seamless client experiences.
- Company: Join a fast-growing private aviation catering company with Michelin-starred culinary excellence.
- Benefits: Full-time contract, career progression, and a people-first work environment.
- Why this job: Make an impact in luxury service while working with a passionate team.
- Qualifications: 2-3 years in customer service; luxury experience is a plus.
- Other info: Dynamic role with opportunities to explore London's luxury retail scene.
The predicted salary is between 36000 - 60000 £ per year.
About Odyssey
Odyssey is redefining private aviation catering by combining the culinary excellence of our two Michelin-starred chef with world-class customer service. Already established in London and Paris, we are expanding internationally with a simple promise: uncompromising quality, responsiveness, and personalisation.
The Role
We are looking for a Concierge Agent to join our London team. This is a pivotal role in our day-to-day operations. You will act as the voice of Odyssey for our clients, primarily in the UK but also supporting requests from our Paris and Geneva markets. You will ensure seamless coordination between our client services team and the kitchen, and handle high-touch concierge requests, from sourcing rare items in-store to managing urgent, last-minute luxury purchases for VIP clients.
Key Responsibilities
- Handle incoming communications (emails, calls) in English with speed, clarity, and attention to detail.
- Act as the primary point of contact for UK-based clients, while also supporting English-speaking clients in other markets.
- Prepare quotes, confirm orders, relay briefs to the kitchen, and ensure smooth execution of every request.
- Operate as the operational link between the client and the kitchen, ensuring feasibility, timely delivery, and quality.
- Take ownership of concierge services: pick up special orders, purchase luxury items, and fulfil urgent, time-sensitive requests.
- Be based in our London kitchen offices, with occasional errands or off-site sourcing in the city when needed.
Your Profile
- 2–3 years of experience in customer service or account/client management.
- Previous experience in luxury, hospitality, or high-end food & beverage is a plus, but not mandatory.
- Outstanding written and verbal communication skills in English (French is a strong bonus).
- Detail-oriented, highly organised, self-sufficient, and client-obsessed.
- Proactive and resourceful: you enjoy making things happen, stepping outside the office when needed, and representing Odyssey with elegance and efficiency.
- A driver’s license is not required, but good knowledge of London and its luxury retail landscape is a plus.
What We Offer
- The chance to join a fast-growing business with high standards of excellence and genuine opportunities for career progression.
- A people-first, high-performance environment with a focus on craftsmanship, service, and team spirit.
- A full-time, permanent contract with regular working hours (with occasional out-of-hours coverage during peak periods).
Concierge in London employer: Dream Lab (Enterprise)
Contact Detail:
Dream Lab (Enterprise) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury and hospitality sectors. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from Odyssey or any other company, be ready to share who you are and what you can bring to the table. Keep it concise but impactful – think of it as your personal brand statement.
✨Tip Number 3
Show off your skills! If you have experience in customer service or luxury environments, prepare some examples of how you've gone above and beyond for clients. This will help you stand out when chatting with potential employers.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Make sure to highlight your relevant experience and why you’re excited about the Concierge Agent role at Odyssey.
We think you need these skills to ace Concierge in London
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be the voice of Odyssey, make sure your written application shines with clarity and professionalism. Use concise language and pay attention to detail – it’s all about making a great first impression!
Tailor Your Application: Don’t just send a generic CV and cover letter. Take the time to highlight your relevant experience in customer service or luxury sectors. Show us how your skills align with our mission of uncompromising quality and personalisation.
Be Proactive in Your Approach: We love candidates who take initiative! If you have ideas on how to enhance client experiences or streamline operations, mention them in your application. It shows you're already thinking like a Concierge Agent.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Odyssey!
How to prepare for a job interview at Dream Lab (Enterprise)
✨Know Your Stuff
Before the interview, make sure you research Odyssey and its unique approach to private aviation catering. Familiarise yourself with their culinary excellence and customer service ethos. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Communication Skills
As a Concierge Agent, communication is key. Practice articulating your thoughts clearly and confidently. Prepare examples from your past experiences where you effectively handled client requests or resolved issues, highlighting your attention to detail and responsiveness.
✨Demonstrate Proactivity
Odyssey values resourcefulness, so come prepared with examples of how you've gone above and beyond in previous roles. Think of situations where you took initiative to solve problems or enhance client experiences, especially in high-pressure environments.
✨Dress the Part
Since you'll be representing a luxury brand, make sure to dress smartly for the interview. A polished appearance reflects your understanding of the high standards expected in the role. It’s all about making a great first impression!
