HelpBnk is focused on building a community of 10 million people who believe every dream is achievable through mutual support.
Department Community
Location London, Remote
Type Part-time, Contract
Pay Flexible part-time hours that fit around life, with pay reflecting experience
HelpBnk is focused on building a community of 10 million people who believe every dream is achievable through mutual support. The platform enables members to receive help for free while earning rewards for helping others, creating a culture of generosity and shared progress. HelpBnk brings together like-minded individuals who are motivated by collaboration, personal growth, and positive impact. Team members have the opportunity to shape a growing movement that connects people, resources, and opportunities across diverse backgrounds.
Role overview
We're looking for a dedicated Starter Kit Community Manager.
This role is focused on maintaining day-to-day engagement, helping members find the right resources, keeping the space active and well signposted, and supporting a strong overall member experience.
The Starter Kit community is a high-value part of the HelpBnk community. It is a key space for retention, deeper engagement, future ambassadors, and future opportunities, so we want someone who can help make sure it feels active, useful, well run, and properly supported.
Key responsibilities
- Support the Community and Starter Kit teams with day-to-day engagement inside the Starter Kit community
- Maintain a visible, responsive, and supportive presence in the space
- Welcome members and help create a positive, high-energy environment
- Engage with member posts and comments, and help surface useful conversations
- Signpost members to relevant resources, learning content, events, and next steps
- Help increase visibility and usage of the resources and existing support content
- Help maintain pinned posts, resource posts, and other helpful guidance within the space
- Support keeping the space organised, positive, and well moderated
- Escalate issues, recurring questions, or member concerns where needed.
- Work collaboratively with the Starter Kit Team to improve the overall Starter Kit member experience
- Support community-related logistics and follow-up connected to Starter Kit calls
- Collect data on users wants and needs to improve our offerings.
- Own the weekly seminar calls
- Friendly, proactive, and dependable
- Comfortable engaging with people in an online community setting
- Good judgment about when to respond directly and when to elevate
- Organised and able to maintain consistency day to day
- Confident signposting people toward the right next step, resource, or support
- Ideally familiar with the Starter Kit journey and member experience
- Ideally a member of the HelpBnk community
Hours and compensation
This is a part-time role. Expected hours to be agreed
About Dream
We're building the world's go-to place to start a business.
Millions of people are stuck in jobs they don't love, and AI is reshaping work faster than the old system can adapt. We think the answer is giving people the education, tools and support to build something of their own.
Dream is a group of companies with one mission: help 10 million people start a business. We widen access to knowledge, opportunity and entrepreneurship through content, communities and businesses that genuinely help people, whatever their starting point. 10% of our profits are ringfenced to fund dreamers.
We're media-first, but mission-always.
#J-18808-Ljbffr
