At a Glance
- Tasks: Guide customers through their kitchen makeover journey and manage showroom operations.
- Company: Join a leading home services company with a strong reputation for growth and support.
- Benefits: Competitive salary, comprehensive training, flexible hours, and a supportive team environment.
- Other info: Enjoy a dynamic role with opportunities for personal and professional growth.
- Why this job: Be the first point of contact for customers and help them transform their kitchens creatively.
- Qualifications: Customer service experience and a passion for home design are essential.
The predicted salary is between 30000 - 40000 £ per year.
ABOUT US
Neighborly was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world-leading company in home services. Landing in the UK in 2010 as Neighbourly with a focus on acquiring and developing premium franchise brands within the home service industry. In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives. Gaining a strong reputation for investment and franchisee development, consistently growing year-on-year.
Our Brands: Drain Doctor, Bright & Beautiful, Countrywide Grounds Maintenance, Dream Doors, Pimlico Plumbers, London Greensleeves Lawn Care.
Dream Doors Ltd is a highly recognised, established market leader in the kitchen makeover/refurbishment industry with a network of c.100 franchisees across the UK. The Company is multi-award winning, highly respected within the franchisee industry and is part of Neighbourly UK’s group of brands.
REPORTING STRUCTURE
- REPORTS TO: Retail & Operations Manager
- DIRECT REPORTS: None
- KEY RELATIONSHIPS: Showroom team, Brand Leader, Business Development Manager
PURPOSE OF THE ROLE
As Showroom Sales Consultant, you’ll be the first point of contact for the showroom, guiding customers through the kitchen makeover journey.
KEY RESPONSIBILITIES
- Carry out daily showroom & administrative duties, ensuring the showroom is welcoming, organised, and reflective of our brand standards.
- Manage enquiries via telephone, email, social media & face-to-face interactions, gathering all relevant information before booking a home & showroom visit to understand customers’ needs.
- Provide expert advice and design consultations, helping clients reimagine their kitchens using our makeover solutions; present customers with products and services such as kitchen doors, worktops, storage solutions, appliances, lighting, flooring, handles etc.; help customers choose colours, styles and other details.
- Arrange and book appointments for the Retail & Operations Manager to conduct home visits.
- Outline expectations to prospective customers, create positive impressions and follow up on enquiries and unsold appointments (sweeping).
- Under the direction of the Retail & Operations Manager, liaise with installers, suppliers and customers to ensure smooth project delivery from consultation to completion.
- Keep displays fresh, clean and inspiring, showcasing the latest trends and product innovations in line with current brand guidelines.
- Perform general showroom duties such as stock take, keeping the stock room and showroom tidy.
- Work as part of a small team, providing support across all departments as required.
- Open/close showroom (key holder duties).
- Carry out any other reasonable duty that falls within your capabilities.
EXPERIENCE / SKILLS / KNOWLEDGE
- Previous customer service experience essential.
- Ideally worked within a retail kitchen setting (or interior design).
- Understanding and awareness of home transformation and design.
- A background in retail sales advantageous.
- IT literate (Microsoft Office/CRM).
- Excellent communication skills and customer service knowledge.
- Strong organisational ability.
- Ability to work independently, identify challenges and be solution focused.
BEHAVIOURS
- Resilient.
- Customer and Sales focused.
- Open & clear communicator.
- Organised.
- Self-motivated & hardworking.
- Problem solver.
- Proactive & hands-on.
- Willingness to learn and follow a proven franchise model.
- Confident, approachable, with a positive mindset.
WHAT WE CAN OFFER
- Competitive salary.
- Comprehensive training and support.
- A collaborative and supportive team environment.
- Flexible working hours throughout the week with commitment to a work pattern that includes Saturdays (Showroom operational hours Monday – Friday 9.00am – 5.00pm, Saturdays 10.00am – 4.00pm).
INCLUSIVITY STATEMENT
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Sales Consultant - Lichfield in Brackley employer: Dream Doors Limited
At Neighborly, we pride ourselves on being an exceptional employer, offering a collaborative and supportive team environment where your contributions truly matter. With comprehensive training and flexible working hours, we empower our Sales Consultants in Lichfield to thrive in their roles while enjoying opportunities for personal and professional growth within a values-driven company that is committed to inclusivity and employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Consultant - Lichfield in Brackley
✨Tip Number 1
Get to know the company inside out! Research Neighborly and its brands like Dream Doors. Understanding their values and services will help you connect better during interviews.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Sales Consultant role. Highlight your customer service experience and any relevant skills that align with the job description.
✨Tip Number 3
Network, network, network! Reach out to current employees on LinkedIn or attend local events. Building connections can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It shows you're genuinely interested in joining the team. Plus, it’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace Sales Consultant - Lichfield in Brackley
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of enthusiasm and a personal touch can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Sales Consultant role. Highlight any relevant experience in customer service or retail, especially if you've worked in kitchen design or home transformation. We love seeing how your background fits with what we do!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the skills we value in our team.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Dream Doors Limited
✨Know Your Stuff
Familiarise yourself with the kitchen makeover industry and the specific services offered by Dream Doors. Understand their products, design trends, and customer needs so you can speak confidently about how you can help clients reimagine their kitchens.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you provided exceptional customer service. Highlight your ability to manage enquiries and create positive impressions, as this is crucial for a Sales Consultant role.
✨Practice Your Communication
Since you'll be the first point of contact for customers, practice clear and engaging communication. Role-play common scenarios with a friend or family member to refine your approach to guiding customers through their kitchen journey.
✨Be Ready to Problem Solve
Think of potential challenges that might arise during a kitchen makeover project and how you would address them. Show that you're proactive and solution-focused, which will impress the interviewers and demonstrate your fit for the role.
