At a Glance
- Tasks: Support our franchise network with sales tracking, order processing, and customer queries.
- Company: Join a leading home services company with a strong family-oriented culture.
- Benefits: Enjoy a competitive salary, career growth, and a supportive work environment.
- Other info: Opportunity to learn and grow within a rapidly expanding company.
- Why this job: Be part of a dynamic team making a real difference in home services.
- Qualifications: Previous admin experience and strong communication skills are essential.
The predicted salary is between 20700 - 25300 £ per year.
Baseline Information
JOB TITLE: Sales Administrator
JOB TYPE: Permanent
LOCATION: Brackley, Northamptonshire
TYPE: Office-based
HOURS: 40 hours per week
About Us
Neighborly (yes, without a u) was established over 40 years ago in the United States as a small family business.
Since then, Neighborly has grown into a world-leading company in home services.
Landing in the UK in 2010 as Neighbourly with a focus on acquiring and developing premium franchise brands within the home service industry.
In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives.
Gaining a strong reputation for investment and franchisee development, consistently growing year-on-year.
Our
Brands: Pimlico Plumbers Drain Doctor Bright & Beautiful Countrywide Grounds Maintenance Dream Doors Greensleeves Lawn
- Care
- Dream
Doors: Dream Doors Ltd is a highly recognised, established market leader in the kitchen make over / refurbishment industry with a network of c.100 franchisee\'s across the UK.
The Company is multi-award winning, highly respected within the franchisee industry and is part of Neighbourly UK\'s group of brands, Neighborly is a values-guided world-leader of franchise brands focused on repairing, maintaining and enhancing customer\'s homes and businesses.
- Reporting Structure
- REPORTS TO: Financial Controller
- KEY RELATIONSHIPS
- Head office team Franchise network
- Purpose of the Role
The purpose of the role is to provide first class administrator support to our franchise network, with every step of the customer journey, from recording the sales turnover to processing orders and liaising with key suppliers.
Key Responsibilities
- Logging and tracking network turnover and matching customer contracts to goods orders.
- Approving orders, resolving queries, making amendments, and obtaining quotations suppliers.
- Processing orders daily, in a timely fashion upon receipt of payment and sending purchase orders to suppliers.
- Sending out estimated delivery dates to the network.
- Sending out dispatch confirmations.
- Credit control – maintaining communication with the franchise network to process customer goods orders within 28 days of the sale date.
- Reporting damaged and missing items and keep daily log.
- Log receipt of completion certificates.
- Send out Checkatrade cards to customers.
- Dealing with customer complaints and general telephone queries.
- Ordering flowers and gifts for network.
- Sending out franchise agreements.
- Organising and setting up conference facilities for our training days and meetings.
- Any other reasonable duty that falls within your capabilities.
Experience / Skills / Knowledge
EXPERIENCE: Previous experience in an administration role.
Basic financial administration experience beneficial.
Experience using the full Microsoft Suite.
Previous experience of working with a CRM beneficial.
- Strong communication skills.
- Ability to build and maintain fantastic working relationships with colleagues, our franchise network and suppliers.
- Excellent customer service skills.
- Exceptional time management and organisational skills.
- Calm, polite and professional telephone manner with the ability to deal with franchisee and customer issues quickly and efficiently.
- Behaviours
- Attention to detail.
- Ability to work independently and within a team.
- Ability to work to deadlines.
- Self-motivated with a desire to learn.
- Brand Information
Brand: DDR UK Dream Doors Neighbourly is a local network of home service brands that will connect you to very specific vetted local experts.
Our family of service professionals work with rigorous quality standards to repair, maintain, and enhance your home.
- Neighbourly\'s Family of
- Home
- Service
Brands: Dream Doors Countrywide Grounds Maintenance Bright & Beautiful Drain Doctor, Pimlico Greensleeves
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Sales Administrator in Brackley employer: Dream Doors Limited
Dream Doors is an exceptional employer that prioritises the growth and success of its franchisees while fostering a collaborative and supportive work culture. As a Business Development Manager, you will benefit from comprehensive training, ongoing professional development opportunities, and the chance to make a meaningful impact on local businesses in the vibrant SW/South Wales region. Join us to be part of a dedicated team that values innovation, efficiency, and the pursuit of excellence in home services.
