At a Glance
- Tasks: Lead the brand, manage showroom operations, and guide customers through kitchen makeovers.
- Company: Join a dynamic team at a leading kitchen makeover brand.
- Benefits: Competitive salary, performance bonuses, and a clear path to business ownership.
- Other info: Supportive team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in customers' lives while growing your career.
- Qualifications: Management experience preferred; strong communication and customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Retail & Operations Manager will be the face of the brand, guiding customers through the kitchen makeover journey, managing showroom operations, and driving local growth. After a successful period, there will be an opportunity to purchase and operate the business as an owner.
RESPONSIBILITIES
- Drive growth and profitable turnover for the business.
- Showroom Management: Oversee daily operations, ensuring the showroom is welcoming, organised and reflects brand standards.
- Customer Consultations: Provide expert advice and design consultations to help clients reimagine their kitchens, including product selection and style guidance.
- Sales & Quoting: Create in‑home quotations, present features and benefits, close sales, resolve concerns and handle payments.
- Follow up on enquiries and unsold appointments; carry out post‑sale surveys and take measurements for made‑to‑measure products.
- Project Management: Liaise with installers, suppliers and customers to ensure smooth project delivery from consultation to completion.
- Visual Merchandising: Keep displays fresh, clean and inspiring in line with brand guidelines.
- Opening and closing showroom (key holder duties); ensure operating hours Monday‑Friday 9.00am‑5.00pm, Saturdays 10.00am‑4.00pm.
- Local Marketing: Build brand awareness through community engagement, partnerships and promotional events.
- Franchise Readiness: Work closely with the franchisor to understand business operations, financials and systems in preparation for future ownership.
- Recruit, train, coach and guide the in‑house team, including HR management.
- Perform any other reasonable duty within your capabilities.
QUALIFICATIONS
- Previous management experience advantageous.
- IT literate (Microsoft Office/CRM).
- Commercial attributes with strong business acumen, sales‑focused, relationship builder and engaging networker.
- Strong leadership, organisational and communication skills.
- Excellent customer service abilities and financial acumen (P&L, financial reporting).
- Awareness of sales process and customer journey.
- UK driving licence.
Behaviours: Resilient, customer and sales focused, clear communicator, organised, self‑motivated, hardworking, problem solver, proactive, able to work independently and as part of a team.
BENEFITS
- Competitive salary with performance bonuses.
- Comprehensive training and support from the franchisor.
- Clear and supported pathway to franchise ownership.
- Access to a proven business model with strong brand recognition.
- Collaborative and supportive team environment.
- Opportunity to purchase and operate as a business owner.
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Retail & Operations Manager - Broadstone in Brackley employer: Dream Doors Limited
At Neighbourly, we pride ourselves on being an exceptional employer, offering a competitive salary and performance bonuses alongside comprehensive training and support from our franchisor. Our collaborative and supportive team environment fosters personal and professional growth, with a clear pathway to franchise ownership, allowing you to take charge of your career in the vibrant community of Broadstone.
StudySmarter Expert Advice🤫
We think this is how you could land Retail & Operations Manager - Broadstone in Brackley
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent projects. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about their brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events where the company is involved. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially in showroom management and customer consultations. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Retail & Operations Manager - Broadstone in Brackley
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for retail and operations.
Tailor Your Application:Make sure to customise your application to match the Retail & Operations Manager role. Highlight your relevant experience in showroom management and customer consultations. We love seeing how your skills align with what we're looking for!
Be Specific About Your Achievements:Don't just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you've driven growth or improved customer satisfaction in previous roles. This helps us see the impact you've made.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Dream Doors Limited
✨Know the Brand Inside Out
Before your interview, make sure you understand the brand's values and what sets it apart in the kitchen makeover industry. Familiarise yourself with their products and services so you can speak confidently about how you would represent them as the face of the brand.
✨Showcase Your Management Skills
Prepare examples from your previous experience that highlight your management abilities. Discuss how you've successfully overseen operations, trained teams, or improved customer service. This will demonstrate your readiness to take on the responsibilities of a Retail & Operations Manager.
✨Demonstrate Your Sales Acumen
Be ready to discuss your approach to sales and customer consultations. Share specific strategies you've used to close deals and handle objections. This is crucial since driving growth and profitable turnover is a key part of the role.
✨Engage with Local Marketing Ideas
Think about how you can build brand awareness in the community. Prepare some creative ideas for local marketing initiatives or partnerships that could help drive foot traffic to the showroom. Showing initiative here can set you apart from other candidates.
