At a Glance
- Tasks: Welcome visitors, serve delicious food and drinks, and ensure a smooth café experience.
- Company: Join Drax, a leader in renewable energy and sustainability.
- Benefits: Flexible hours, part-time or full-time options, and a chance to make a difference.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a team that creates memorable experiences while promoting sustainability.
- Qualifications: Great communication skills and a passion for exceptional customer service.
The predicted salary is between 18900 - 23100 £ per year.
Seasonal Contract February – October 2027
Hours - February & March 8am-4pm, April – October 9am-5pm
On site – Cruachan Visitor Centre café
Closing date: 23 November
Part time or full time opportunities available, 1st February start date
About the role:
As a Visitor Services Officer in the café at Cruachan Visitor Centre, you’ll help make every visit a welcoming experience. You’ll prepare and serve a range of food and drinks, keep the café running smoothly day to day and deliver exceptional customer service. Reporting to the Senior Visitor Services Team Leader, you’ll also manage stock and maintain the food safety records that support a safe, hygienic café.
You will be responsible for:
- Welcoming visitors, preparing and serving food and drinks, and delivering exceptional customer care that reflects positively on Drax.
- Supporting visitor safety and welfare in line with our Zero Harm ways of working.
- Maintaining café hygiene, completing daily HACCP food safety checklists and keeping CookSafe records up to date in line with legislation and internal requirements.
- Ordering and managing café stock, adapting levels to visitor demand, rotating products and minimising waste.
- Supporting the Visitor Services Team Leader with various ad hoc duties such as invoicing and administrative tasks.
Who we’re looking for:
You’ll enjoy meeting people and believe in the difference exceptional customer service can make. With clear communication skills and a flexible approach, you’ll be comfortable adapting to changing visitor numbers and the pace of a busy café.
To be successful in this role you’ll have:
- Excellent verbal communication and people skills, with the ability to engage naturally with a wide variety of visitors.
- A genuine commitment to delivering exceptional customer service.
- The ability to answer visitor enquiries and find information about the local area, attractions and places of interest.
- Flexibility to adapt to different situations and changing business demands.
Who we are:
We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals. You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.
How to apply:
Think this role’s for you? Click the ‘apply now’ button to begin your Drax journey. If you want to find out more about Drax, check out our LinkedIn page to see our latest news. We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email careers@drax.com.
We reserve the right to close roles early when the particular role and/or location has had sufficient applications.
Visitor Services Officer - Café employer: Drax
Drax is an exceptional employer, offering a dynamic work environment in Glasgow where innovation meets sustainability. With a strong commitment to employee growth, we provide comprehensive benefits including a discretionary bonus and pension plan, alongside a hybrid working model that promotes work-life balance. Join us in our mission towards a zero-carbon energy future, and be part of a team that values your expertise and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Services Officer - Café
✨Get in Early: Embrace the Seasonal Rush
In hospitality, seasonal hiring can be a bit of a frenzy, so make sure you’re applying early. Keep an eye on when local businesses like cafés and restaurants ramp up for holiday seasons or summer rushes. We can help you stay ahead by tracking application windows—don’t miss out!
✨Join Local Hospitality Groups
Tap into local hospitality communities online or through social media. Groups on Facebook or platforms like MeetUp can be goldmines for seasonal job opportunities. Engage with these communities—join discussions, share your eagerness, and you could snag a gig before it’s even advertised!
✨Show Your Face: Walk-Ins Matter
In hospitality, nothing beats a good ol' walk-in. Visit local establishments and introduce yourself. Bring along a flashy CV and maybe even drop a line about why you’re keen to work there. Sometimes just chatting with the manager can score you an interview on the spot!
✨Use Seasonal Hiring Platforms
Look for platforms that specialise in seasonal positions in the hospitality sector. Websites dedicated to summer jobs or Festival employment can offer unique roles that align with your interests. Don't forget to apply through our website too—companies like Drax are constantly looking for enthusiastic seasonal workers like you!
We think you need these skills to ace Visitor Services Officer - Café
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service game, your customer service skills are your bread and butter. Make sure your CV highlights any relevant experience you have in restaurants, cafés, or similar environments, emphasizing your ability to handle busy situations and provide excellent service.
Seasonal Availability is Key:Since this is a seasonal role, we're looking for candidates who are flexible with their availability. In your cover letter, mention specific times you’re available during the season and any previous seasonal positions you’ve held. This helps us see you as a perfect fit for this temporary gig!
Culinary Knowledge Can Set You Apart:If you have any culinary certifications or training, be sure to feature them prominently in your application. Knowing your way around a kitchen or having food safety certifications could give you an edge over other candidates when applying for a role at Drax.
Make It Personal:When applying through our website, use your cover letter to share why you’re passionate about working with Drax. Draw on any personal experiences you have in the hospitality scene and how they inspired you to apply for this seasonal role. We love a personal touch!
How to prepare for a job interview at Drax
✨Know Your Menu Inside Out
With a seasonal role in hospitality-food-service, it’s super important to familiarise yourself with the menu. Be ready to chat about your favourite dishes, special ingredients, and any dietary considerations people might have. This shows you're passionate and prepared to provide excellent service right from the start!
✨Brush Up on Your Customer Service Skills
In hospitality, customer service can make or break the experience. Think of scenarios where you've gone the extra mile for a guest, or how you've handled challenges with a smile. Prepare a few stories that highlight your ability to connect with customers, solve problems, and create a welcoming atmosphere.
✨Flexibility is Key
Seasonal roles often require us to be flexible with our hours and responsibilities. During the interview, be prepared to discuss your availability and willingness to adapt. Highlighting your ability to jump into different roles, whether it’s serving or kitchen support, can really set you apart.
✨Showcase Your Team Spirit
Hospitality thrives on teamwork, especially in busy seasons. Prepare to share experiences where you collaborated with colleagues to create a seamless experience for guests. If you've got any examples where you helped to lift team morale during busy shifts, mention them! It’s all about showing that you can contribute positively to the work environment.
