At a Glance
- Tasks: Provide top-notch IT support and customer service to various business units.
- Company: Join Drax, a leader in renewable energy and sustainability.
- Benefits: Enjoy competitive pay, private healthcare, and 25 days holiday.
- Other info: Dynamic team environment with opportunities for professional growth.
- Why this job: Make a real impact on the planet while building your career.
- Qualifications: Experience in 1st line IT support and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Location – London, on-site 4 days a week
About the role:
As the face of Group IT department, you’ll provide excellent customer service to all consumers of the IT services provided to support the various business units across the Drax Group. You will be responsible for always delivering a high-quality service to the business, ensuring that incidents and service requests are worked quickly and efficiently in line with agreed SLAs, ensuring the customer and relevant systems are updated throughout. The support you provide will be through a combination of walk-up and deskside support as well as remote support to customers in other Drax locations globally. This role will be expected to be on site 4 days a week.
Who we’re looking for:
You’ll be a driven and enthusiastic individual with great customer service skills, good attention to detail and able to prioritise and manage your own workload in line with business expectations. You’ll be required to have the following experience and knowledge:
- Experience of working in a 1st line IT support role
- Windows operating systems
- Active Directory / Group Policy / SCCM / Intune / Autopilot
- Microsoft Office/ Microsoft Exchange/ Office 365/ Microsoft Cloud Services
- Mobile Device Management, including Windows and Apple devices
- Meeting room audio/visual equipment
- Installation, configuration, troubleshooting and maintenance of desktop hardware and software
This role does not offer Skilled Worker visa sponsorship or visa-related support. Applicants must have the valid right to work in the United Kingdom for the duration of the employment without the need for employer sponsorship.
Rewards and benefits:
As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support your lifestyle. If successful in this role you’ll get:
- A discretionary bonus depending on company performance
- Private Healthcare
- SAYE (Sharesave): discretionary scheme from time to time
- Personal accident cover
- Group personal pension plan where we’ll pay up to 10%
- Holiday 25 days plus bank holidays
- Reimbursement of the cost of your annual membership of one relevant and appropriate professional body
We’re committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what’s right for the future. With Drax you can shape your career and a future for generations to come. Together, we make it happen.
At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background.
How to apply:
Think this role’s for you? Click the ‘apply now’ button to begin your Drax journey. If you want to find out more about Drax, check out our LinkedIn page to see our latest news. We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email.
We reserve the right to close roles early when the particular role and/or location has had sufficient applications.
IT Service Desk Analyst in Slough employer: Drax
Drax is an exceptional employer, offering a dynamic work environment in London where you can make a meaningful impact on the future of sustainable energy. With a strong focus on employee growth, competitive benefits including private healthcare and a generous pension plan, and a culture that values diversity and inclusion, Drax empowers its team members to thrive both personally and professionally. Join us in our mission to decarbonise the planet while enjoying a rewarding career with ample opportunities for development.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst in Slough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Drax and its mission. Understanding their commitment to sustainability and how they operate will help you connect your skills to their goals.
✨Tip Number 2
Practice your customer service scenarios. Since this role is all about providing top-notch support, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these during your chat!
✨Tip Number 3
Show off your tech skills! Make sure you’re comfortable discussing your experience with Windows, Active Directory, and other tools mentioned in the job description. Being able to talk confidently about your technical know-how can really set you apart.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and the company.
We think you need these skills to ace IT Service Desk Analyst in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Desk Analyst role. Highlight your experience with Windows operating systems, Active Directory, and any customer service skills that match what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills can help us deliver excellent customer service at Drax.
Showcase Relevant Experience:When filling out your application, be sure to showcase any relevant experience in 1st line IT support. Mention specific tools and technologies you’ve worked with, like Microsoft Office or Mobile Device Management.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role there.
How to prepare for a job interview at Drax
✨Know Your Tech
Make sure you brush up on your knowledge of Windows operating systems, Active Directory, and Microsoft Cloud Services. Being able to discuss your experience with these tools confidently will show that you're ready to hit the ground running.
✨Customer Service is Key
Since this role is all about providing excellent customer service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be prepared to share these stories during the interview to demonstrate your commitment to high-quality service.
✨Practice Problem-Solving
Expect some scenario-based questions where you'll need to troubleshoot common IT issues. Practising how you would approach these problems can help you articulate your thought process clearly and effectively during the interview.
✨Show Your Enthusiasm
Drax is looking for driven individuals who are passionate about making a difference. Make sure to convey your enthusiasm for the role and the company’s mission during the interview. A positive attitude can go a long way in making a great impression!
